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Warranty & Maintenance Support Version 8.1 Guidelines & Options 7. EXCLUSIONS TO TECHNICAL SUPPORT SERVICES The following services are outside the scope of the Technical Support Services provided by Service Provider and may result in additional charges, on a time and material basis: (a) Repair of damage or the increase in service time due to any cause external to the System which adversely affects its operability or serviceability, including but not be limited to, fire, flood, water, wind, lightning, and transportation of the System from one location to another. (b) Repair of damage or the increase in service time caused by failure to continually provide a suitable installation environment, including, but not limited to, the failure to provide adequate electrical power, air conditioning or humidity control, or Customer's improper use, management or supervision of the System including, without limitation, the use of supplies and accessories. Proper use and environmental requirements are determined by the Product documentation. (c) Repair of problems caused by the use of the System for purposes other than for which it is designed. (d) Repair of problems caused by changes to the Hardware and/or the network made without obtaining Service Provider's prior approval. (e) ;Repair or replacement of any item of the System which has been repaired by others, abused or improperly handled, improperly stored, altered or used with third party material, software or equipment, which material, software or equipment may be defective, of poor quality or incompatible with the System, and Service Provider shall not be obligated to repair or replace any component of the System which has not been installed by Service Provider or a Service Provider authorized technician. (f) Removal, relocation and/or reinstallation of the System or any component thereof. (g) Diagnosis time directly related to unauthorized components and/or misuse of the System, whether intentional or not. (h) Any design consultation such as, but not limited to, reconfiguration analysis, consultation with Customer for modifications and upgrades which are not directly related to a problem correction. (i) Provision of any operational supplies, including by not limited to, printer paper, printer ribbons, toner, printer cartridges, photographic paper, magnetic tape and any supplies beyond those delivered with the System. 0) Repair of problems caused by computer / network security breaches and/or virus attacks. (k) Repair or replacement of any Hardware not purchased from Service Provider and explicitly covered by a Service Provider warranty or maintenance program. Tiburon, Inc. July 1, 2015 Page 28 A TriTech Software Systems Company