G4S SECURE SOLUTIONS (USA), INC -2016

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Officers (two unarmed Custom Protection Officers) will be assigned duties for the Santa Ana Council Meeting. Officers will report no later than 1730 hours. An officer will be posted right outside of the Council Chambers. The second officer will provide foot patrols in the parking lot immediately in front of the Council Chambers. Officer is to monitor the area to ensure only authorized vehicles are allowed access to park. Continue to monitor the parking lot area to deter criminal activity. CITY HALL / ANNEX CORRIDOR TO SUPERBLOCK c& OC COURTHOUSE / LIBRARY PARKING STRUCTURES The Contractor will provide Custom Protection Officer services approximately 200 hours per week at City Hall Monday through Friday. The City reserves the right to adjust the guards' assignment /hours as needed to better serve internal and external customers. The Contractor shall perform, but not limited to, the following: • Perform roving patrols of parking structures interior levels, stairwells, elevators and exterior. • Complete incident and daily operating reports. Respond as necessary to support other life safety duties as identified in post orders and standard operating procedures. • Provide patrons with direction to areas within the Civic Center as needed. • Mitigate various issues that arise between Superblock and OC Courts parking structures that serve City Hall / Ross Annex. • As needed, escort staff or visitors to parking locations upon request when possible (more common during dark hours). • Report building exterior safety concerns as necessary • Daily/ Evening— Verify and report parking garage and Civic Center lighting deficiencies • Daily / Evening — Verify and report parking garage elevator deficiencies • Evening— Verify City Hall/ Annex exterior doors are locked after normal business hours • As Needed — Maintain that stairwell access to City Hall court yard is not obstructed for visitor access • As Needed — Advise PRCSA management of civic center deficiencies between City Hall and Parking structures The Contractor shall provide all management, supervision, and overhead for all contractor's employees and shall be solely responsible for instituting and invoking disciplinary action of employees not in compliance with Contractor's rules and regulations, as well as any other policy established by the contracting parties. The Contractor shall develop a comprehensive set of Post Orders documenting both general procedures as well as site-specific responsibilities. Post Orders shall be prepared prior to the commencement of the contract and must be reviewed and approved by the City with fifteen (15) days from commencement of additional contractor's services.