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Addendum to TriTech Maintenance Program: Desktop Basic Support Plan The Basic Support Plan is intended to provide on-going software support for the original configuration of the TriTech DesktoR product. This support plan includes the following: • TriTech software updates (minor) o Compatibility with the current AreGIS release o Updates for the TriTech Desktop software routines / functionality o Hotfixes • Assistance with the setup of TriTech Desktop on a new server and/or user's computer. • Provision of the current TriTech Desktop tutorial (digital format) • Diagnosis of TriTech Desktop software issuesi • Resolution of TriTech Desktop software errors • Diagnosis of Configuration issues • Resolution of Configuration errors • Saved Query Updates o Clients are entitled to two (2) saved query updates annually o Saved Query updates are by client request when new query values are made available The Basic Support Plan is NOT intended to provide services for the following tasks: Under the Basic Support Plan, the following requests for service will incur an additional cost: • Change RMS/CAD vendor(s) • RMS/CAD database schema updates (field length, type, size... table name change, etc...) • Lookup table updates (code/description) • Crystal Report updates • GIS source file updates • Geocoding rate enhancement • Re -import of historical data • Change the GIS format (Shapefile, Personal Geodatabase, File Geodatabase, ArcSDE Geodatabase, etc...) of the reference data or Import Wizard output data. ' "Software issues" include technical questions that are directly related to the TriTech Desktop software. "Software issues" do not include training -related questions. 2 `Software errors" include software problems that impede the successful completion of an TriTech Desktop routine (i.e. software bug and/or error message). ' "Configuration Issues" include questions that are directly related to the TriTech configuration files. "Configuration issues" do not include training -related questions. ' "Configuration Errors" include any mis-configuration of the original TriTech Desktop product that would impede the successful completion of an TriTech Desktop routine (i.e. error message). 5 Saved query updates are limited to the saved queries groups included within the original application configuration and based on the original source field. Adding a new saved query group(s) or changing the source field will incur an additional cost. City of Santa Ana Police Department System Purchase Agreement Copyright © 2016 TriTech Software Systems — Confidential & Proprietary IQ Desktop Applications Unpublished: Rights reserved under the copyright laws of the United States Page 12 of 13 251-21