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the hours of 7:00 a.m, and 6:00 p.m, Monday through Friday, except City recognized holidays. L). Database Backup & Off -site Security 1). Ensure that all systems are backed up daily to ensure safety of data in the event of a power outage or natural disaster; 2). Transfer and store off -site all backups of data for disaster recovery. M). Interagency Intercept Program (Franchise Tax Board) 1). Vendor must be able to Interface with the Interagency Intercept Program (FTB) for collection of delinquent fees, N). Contract Requirements 1). No portion of the contract shall be permitted to be subcontracted to another private or public agency without express written approval from the City, Vendors must disclose the nature of work being subcontracted and the name of the private or public agency; 2). All processing functions performed shall be completed within two business days after receipt from the agency; 3). The Vendor shall comply with all requirements of the State of California Vehicle Code (CVC) in regard to processing and adjudication of citation records sent by the City; 4). The Vendor shall be required to send notices to lessees of cited vehicles when provided with the information provided on "Certificate of Non -Ownership"; 5). The Vendor shall provide necessary on -site training and support for City staff to retrieve information stored in the computer system; N). Other 1). Attend City meetings as needed or when requested at Vendor's expense. This includes but not limited to, transportation, lodging, meals, and staff time, 2). Vendor shall comply with California Vehicle Code Section 40200.3 (b), regarding the Annual Report. The City may audit the report at its own expense. 3). Work with Traffic Engineering to process and track issued parking permits. 4), Ensure that no information associated with the notice of parking violation system is disclosed to anyone other than the City for any purpose other than the collection of penalties, fines and fees. The Vendor will ensure compliance with appropriate State and Federal regulations pertaining to the confidentiality of information. Ii. IMPLEMENTATION City staff shall have the right to modify, reduce, or delete the services as needed by City. Submit a plan to transfer data from the existing Vendor. City of Santa Ana — Automated Parking Citation and Processing Services (RFP 16-116)