Laserfiche WebLink
City of Santa Ana <br />RFP 16-116 <br />Attn: Corporal Matt Wharton, Project Coordinator <br />Attn: Commander Enrique Esparza <br />Santa Ana Police Department <br />20 Civic Center Plaza <br />Santa Ana, CA 92702 <br />October 26, 2016 <br />Dear Selection Committee: <br />Data Ticket, Inc. appreciates the opportunity to respond to the Request for Proposal for <br />Automated Parking Citation and Processing Services for the City of Santa Ana. Data Ticket has <br />been processing parking citations for over 27 years and processes for over 250 clients, <br />nationwide. <br />Why is now the right time to select Data Ticket as the City's vendor? <br />We provide our Clients with the highest level of customer service, making ourselves available <br />24/7 to our Clients <br />Based on figures provided by the City, the City's current collection rate is 74%; This is <br />absurdly low and completely unacceptable <br />�P We are the most stable vendor In the industry with little to no staff turnover, no change in <br />ownership, no lawsuits, and a strong leadership team that provides over 100 years of parking <br />experience <br />We guarantee we will outperform all other vendors by providing focused citation processing <br />services that are effective and efficient <br />We provide real-time CA registered owner information, holds and release to our Clients; no <br />other vendor does this; we also provide real-time out of state registered owner information via <br />NLETs and via direct connections to out of state DMVs <br />Our costs are fair and transparent; we never charge our Clients for a conversion effort <br />Over the course of the last 10 years, Data Ticket's service offerings have grown tremendously, <br />With each enhancement provided and each new service offering available, we have consistently <br />offered our clients world class service, technology and processing without any Increase in cost. <br />The individual authorized to negotiate and bind the firm contractually to all statements in this <br />proposal is Brook Westcott, Chief Operating Officer. Questions regarding this proposal should be <br />directed to Brook Westcott at Data Ticket's corporate headquarters: <br />4600 Campus Drive i Newport Beach, CA 92660 i Office: 949-752-6937, ext. 337 <br />We believe after review of the enclosed proposal, you will agree that Data Ticket, Inc. is the most <br />qualified partner to provide the professional, focused service necessary for superior parking <br />citation processing and collections. This proposal shall remain valid for 180 days from the RFP <br />closing date. <br />Best Regards, <br />Brook Westcott <br />Chief Operating Officer <br />11Page <br />