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Data Ticket, Inc. <br />Newport Beach, CA <br />0: 949 752-6937; F: 949 762.6033 <br />Madede Fleming <br />President <br />1) 7524W. eat. 316 <br />Brook Wastcolt <br />Dhief0parallons Officer <br />(949)752-6937, ex1. 337 <br />Jose Sandoval LI I Diana Garcia <br />Quslomor Service Manager FTJ Director of Human Rasoumes <br />Mariana <br />City of Santa Ana <br />Request for Proposals for Automated <br />Parking Citation and Processing Services <br />Monaco 13111 Fleming <br />Director(949) 76 6937, at. 314 I I (949) 752 6937. ext. CZN�Ct"Slanli.a VP Sales th t1US <br />Data Ticket makes available to our Clients our Data Entry Manager and Data Entry Lead, our <br />Customer Service Manager, our complete Adjudication Department, our complete Operations <br />Department, our Complete Accounting Department and our complete IT Department. Of course, <br />should the City prefer to work through a single point of contact and a supplemental contact, we <br />can accommodate that as well. Our goal In working with each Client is to fit their individual <br />needs. We do not ever expect a Client to mold to our nrorpacaq nr hucino�= .. nrlai <br />Name. <br />Department. <br />Function . <br />Years of <br />Experience <br />Marjorie Fleming <br />President <br />Overall contract management <br />23 Years <br />Brook Wastcott <br />Chief Operating <br />Contract management, IT oversight, <br />12 Years <br />Officer <br />Accounting oversight, enhancement <br />management, City Council attendance — <br />Project Manager <br />Heather Nowlan <br />Client Services <br />Implementation management, training <br />7 Years <br />coordination, report generation <br />Kay Singh <br />Operations & <br />Daily operational assistance, including <br />20 Years <br />Adjudication <br />citation adjustments, DMV access, real-time <br />DMV lookups, etc, Daily adjudication <br />assistance, Hearing Office Scheduling and <br />V Level Administrative Review dispositicns <br />Joan Conat <br />Data Entry__ <br />Daily data entry assistance <br />23 Years <br />Mariana Hernandez <br />Accounting <br />Daily accounting / banking assistance <br />6 Years <br />Wanda Stone <br />Programming <br />Daily assistance with the handheld solution <br />9 Years <br />chosen <br />Jose Sandoval <br />Customer <br />Daily customer service assistance <br />6-Years <br />Service <br />Finally, Data Ticket does not intend to use any contractors or sub -contractors to perform any of <br />the responsibilities identified in the City's RFP. <br />3. Implementation Plan <br />Our approach to citation processing is continually evolving. We have been processing parking <br />citations for 27 years. We use our experience and expertise to continually improve our software <br />and our services so that our partnerships with our Clients continue to evolve and grow. <br />Our Solution is 100% web -based. City Personnel will have access to the Solution via unique <br />usernames and password. Access to the Solution is provided at the webpage level which <br />provides the City with the greatest amount of flexibility regarding individual user access level. In <br />addition, specific City Personnel will have the ability to act as an Administrator of the Solution, <br />Proprietary and Confidential to Data Ticket, Inc, 3 1 p a g a <br />