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Data Ticket, Inc. <br />Newport Beach, CA <br />0: 949 752-6937; F: 949 762-6033 <br />City of Santa Ana <br />Request for Proposals for Automated <br />Parking Citation and Processing Services <br />High Level Plan <br />Data Ticket is well versed In both the implementation and conversion efforts associated with <br />parking citations. We believe we are the only vendor who is well equipped to handle the <br />processing and collection requirements set forth in the City's RFP. We will convert all of the <br />City's data at no cost to the City. <br />Prior to an Implementation, Data Ticket recommends a series of meetings to define when each <br />notice will be sent, when each penalty will be added, and all other business rules that will be <br />adhered to through the citation processing lifecycle. Our Solution will use this Information to <br />process the City's citations smoothly and effectively with as little human intervention as possible. <br />A high level functional implementation plan has been provided below that outlines the tasks the <br />City and Data Ticket's project managers should review orior to implementation. <br />Task <br />Responsibility <br />Time <br />Frame <br />Data Ticket is selected as the vendor of choice for the <br />The City <br />Week 1 <br />City's citation processing and collection services <br />Contract reviews are complete and the contract Is signed <br />The City & Data <br />Week 1 <br />and approved by City Council <br />Ticket <br />Termination letter is sent to prior vendor outlining a test <br />The City & Data <br />Week 1 <br />conversion file and a final conversion file timeline <br />Ticket <br />Perform introductions of the key individuals at both the <br />'The City & Data <br />Week 1 <br />City of Santa Ana and Data Ticket, including: <br />Ticket <br />Accountin — Operations - Data Ent - Appeals <br />Provide and submit DMV parc code reassignment <br />The City & Data <br />Week 1 <br />paperwork <br />Ticket <br />Provide ORI or obtain S-ORI Pa erwork <br />The City <br />Week 2 <br />Discuss and agree on handheld solution options <br />The City & Data <br />Weeks 1- <br />Ticket <br />2 <br />Provide the following to Data Ticket: <br />The City & Data <br />Week 1 <br />Bail schedule & penalty increments - Officer list <br />Ticket OR City's <br />Location list - Copy of a manually written citation - <br />existing vendor & <br />Copy of an electronic citation <br />Data Ticket <br />Approve Parking Citation forms <br />The City & Data <br />W"ek2 <br />Ticket <br />Review the invoicing practices set forth by Data Ticket <br />The City & Data <br />Week 3 <br />Ticket <br />Review the City's standards for Customer Service <br />The City & Data <br />Week 3 <br />Ticket <br />Prior vendor to provide Data Ticket with sample <br />Prior Vendor <br />Week 3 <br />conversion file and definitions <br />Review file and seek clarification on outstanding <br />Data Ticket <br />Week 3 <br />questions; execute test conversion effort <br />Weekly conference calls to discuss progress of account <br />The City & Data <br />Weekly <br />setup <br />Ticket <br />Review available reports for month -end and invoice <br />The City & Data <br />16 Invoice <br />details I <br />Ticket <br />Month <br />Receive final conversion file <br />Data Ticket <br />Week 6 <br />Signoff on conversion data <br />The City & Data <br />Weeks 6- <br />Ticket <br />7 <br />Proprietary and Confidential to Data Ticket, Inc. 5 P a g o <br />