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Data Ticket, Inc. <br />Newport Beach, CA <br />0: 949 752.6937; F: 949 752-6033 <br />City of Santa Ana <br />Request for Proposals for Automated <br />Parking Citation and Processing Services <br />Trait nln Grou <br />a of Trafnfng <br />Duration <br />Fdrmewt <br />Customer Service <br />Overview of. <br />— 2 hours <br />In Person <br />/ Adjudication <br />Website usage for citation processing <br />Acceptance of payments <br />Noticing/Penalty timeline review <br />Handicap citation review <br />Adjudication system review <br />Report generation <br />Generation ofjudgment <br />Generation of disposition letters <br />Appeal Scheduling <br />Enforcement <br />Overview of. <br />— 3 hours <br />In Person <br />Usage of the handheld units <br />Usage of the soofflaw reports <br />Usage of the permit reports <br />Chalking capabilities <br />Report generation <br />Usage of meter messages <br />Transfer of files <br />Website usage for permit processing <br />In order to provide the City with a detailed work plan including action items, responsibilities, <br />deliverables and dependencies, we have provided a Microsoft Project Implementation Plan that <br />has been collapsed to provide City Personnel with a high level understanding of the timing of all <br />aspects of the implementation. This work plan will help guide City Personnel and Data Ticket to a <br />successfully implementation in less than 8 weeks. Data Ticket will be responsible for maintaining <br />the work plan and for ensuring the implementation is kept on track. <br />The work plan has been provided on the following page for the City's review. You will note this <br />work plan has been collapsed so that not all details are provided. The dates provided in this work <br />plan have dependencies built in such that if tasks are completed faster than the allotted time, the <br />entire plan will shift to an earlier completion date. <br />Data Ticket has converted citations from the City's current vendor and is well versed in the <br />conversion of data as well as the entire implementation process. We will move as quickly as the <br />City allows such that the entire process could be completed in as little as 3 weeks or could take <br />up to under the 8 weeks identified. <br />Proprietary and Confidential to Data Ticket, Inc. 7 1 P a g a <br />