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Data Ticket, Inc. Newport Beach, CA 0: 949 752-6937; F: 949 752-6033 City of Santa Ana Request for Proposals for Automated Parking Citation and Processing Services Scope of Services Data Ticket has read and understands Exhibit A — Scope of Services. We also understand the City has requested we stick with a 20 page maximum in this section. To meet that requirement, we formally accept the City's Scope of Services with no exception. Below and on the following pages we have pointed out enhancements to the City's Scope of Services that we will provide as well as areas of additional services offered. Service Differentiators Data Ticket offers a unique set of processing capabilities that set us apart from our competitors and provides our Clients with an effective, efficient process for managing parking citations: ■1 Access to the Solution -Data Tickefs Citation Management Solution is 100% web -based. The entire system is accessible using a username and password. City Personnel with access to the Internet and a web browser may access the system using a unique username and password that will be setup during the implementation phase. In the event new individuals require access to the system or individuals with existing access need their access level modified, Data Ticket will update the access levels the same day the request is made at no cost to the City or the City will have the option of having a Client Administrator who is a member of City Personnel who will have the ability to manage the City's users online. This feature is available through the "Maintenance" menu item on our website and can be seen on the following page in the screen shot provided. Access to our Citation Management Solution is granted by a citation number, notice number, vehicle license number and state, name, or VIN. Data displayed once a valid search criterion is used is: X All citation level information that was entered on the citation, including VIN X All photographs, videos and voice recordings taken at the time of the citation issuance and transmitted to Data Ticket X Current status of the citation, provided in bolded text X DMV inquiry date and hold and release Information and dates, including registered owner information, with address and registration expiration date X Delinquent notice history, including date sent, date due, address sent to, registered owner, make of the vehicle, and amount due X Adjudication history, including date the citation was placed on a review and hearing hold, date hearing was scheduled for, date hearing schedule letter was sent, judgment, date judgment was entered, date judgment letter was sent, disposition Information, hearing officer name, complete appeal description, images attached as part of the adjudication process and a complete description of the reason for appeal if the appellant appealed online X Payment information, including payment type, payment received date, check date, check number, deposit date, payment location, amount paid, and returned check date or credit card charge -back date X Penalty history including penalty date, penalty amount X Registered owner Information as provided by DMV, including registration date and any names listed on the registration, VIN, make and model K All phone notes as entered by our customer service representatives and any other personnel who have a username and password X The number of citations for each registered owner and the number of citation issued for each state / plate X Vehicle registration history X A complete audit trail of the citation, including a username and date for every transaction 9 1 P a 9 e