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Data Ticket, Inc. City of Santa Ana <br />Newport Beach, CA Request for Proposals for Automated <br />O: 949 752-6937; F: 949 752-6033 Parking Citation and Processing Services <br />each Client is to fit their individual needs. We do not expect a Client to mold to our processes <br />or business model. <br />�P Online Notices & Adjudication Letters — Data Ticket moved to a noticing vendor over six <br />years ago because we wanted the ability to provide our Clients the option to print and reprint <br />notices and letters that are sent to customers on behalf of the City. This enables our Clients <br />to confirm the address to which each correspondence was sent and it also provides our <br />Clients with the ability to see an actual copy of correspondence within our website. Our <br />noticing vendor provides each correspondence to Data Ticket via a PDF, This PDF is then <br />stored on a server that's sole purpose is to provide access to each notice sent. When a Client <br />is viewing a citation record in our system, each notice number is hyperlinked to the actual <br />notice sent. <br />d No increase in Fees — Data Ticket does not rely on a CPI charge that increases our costs <br />annually. We maintain the fees agreed upon our contract unless the services are changed or <br />postage increases. This is beneficial to the City because it eliminates an Increase in annual <br />budgetary costs. <br />q Flexible Adjudication Processing - Data Ticket provides the capability for our Clients' <br />citizens and visitors to request reviews and hearings online and provides the option to attach <br />up to three supporting documents. Our system allows customers to complete the necessary <br />forms online and send their supporting documentation real-time, thus expediting the process <br />and ensuring the citation has been placed on hold in a timely manner. <br />0 Extensive Noticing - Data Ticket sends up to 5 notices including: 1 daily/courtesy notice and <br />3 delinquent notices, plus 1 FTB notice for parking citations. Often times other vendors will <br />state they do "special collections"; however, that does not involve sending out 3-4 notices at <br />no cost to the City nor does it involve any customer service. This means the City will often <br />see a "hand -processing" fee or other type of monthly charge. <br />Correspondence Processing — On the following pages we have provided a sample of our <br />Courtesy Notice as well as a sample of our Fled or Drive Away notice. The Courtesy Notice is <br />a notice that is required by CA DMV for citations that are unpaid prior to attaching any <br />penalties. The City currently refers to this notice as a Delinquent Notice. <br />Proprietary and Confidential to Data Ticket, Inc. 12 1 P a g e <br />