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Data Ticket, Inc. Newport Beach, CA 0: 949 752-6937; F: 949 752-6033 City of Santa Ana Request for Proposals for Automated Parking Citation and Processing Services Fee Description — High Level: On the previous page, we have completed the Exhibit C per the City's request. In addition, we have provided a total estimated cost below for each of the 5 years of the contract based on the cost proposal we have provided on the pages that follow. Many of these services have been marked as optional; however, we strongly encourage the City to think about incorporating some of these features, Given that based on the numbers provided during the City's RFP process the City's current vendor Is only realizing a 74% collection rate, we strongly urge the City to look at the manner In which we process parking citations, including the use of delinquent and FTB collections as well as our ability to acquire out of state RO information and the number of attempts we make to obtain RO information compared with the City's current vendor. A 74% collection rate is simply unacceptable for any City, let alone the City of Santa Ana. We do not have a single parking citation processing Client that has a collection rate in the seventy percent range. In fact, we do not have single parking client with a collection rate below 84%. That is a full 10 percentage points. Simply using the City's numbers provided, if we were able to meet the lowest collection rate we currently provide, we would add more than $500,000 per year in revenue for the City of Santa Ana and that does not include the reduction in expenses provided below: -----__..__.. 'Description Cost Unit Eat. Subtotal Subtotal Subtotal Subtotal Subtotal Quantity vearl Year ven-3 Year4 YearS Parking Citation Processing- Handwritten Parking Citation ProNna ng- Electronic Ist Courtesy Notices '2nd Notice '.Optional: 3rd Notice :optional: 4th Notice Options]; Sin FTB Notice optional: lst Level Adjudl<etlon Hold -Scanning and upload Optional: Ist Level AtlJudiwtion Dispositions '1st level Adjudication Letters Optional: and level Hearing Hold- Scanning and Upload 'Optional. 2nd Level Hearing Scheduling '2nd Level Hearing Letters Optional: Hearing OffIcerTinne Payment Processing Credit Card Convenience Fee 96NAcqusidon ,Optional: FTB Cotlectlon , Out of State Collections Optional: Delinquent Collections Manually written citation scanning Optional: Additional Letter$ Indicates Optional Service $ 0.40 Each $ 0.25 Each $ 0.70 Each $ e.n Each Included to Delinquent Collections Fee. Each Included in Delinquent Collections Pee Each Included in FTB Fee Each $ 0.50 Each 5 0,95 Each. $ 0.72 Each $ (IM Each included Each S 0.72 Ear), See Description Each Included Each Charged to the Citizen Each Included Each 15%.Total Paid 2D%'Total Paid 20% Total Paid Included Each 5 0.72 Each 65,659 $ 21414.75 $ 22,414,75 $ 21,414.75 $ 21,414.75 $ 21,414,75 61,031. $43,291.70 $ 43,231.70 $43,281J0 $49,281J0 $43,281,70 1,125 $ 1,124.28 $ 1,124.29 - $ 1,124.29 $ 1,124,28 $ 1,124.28 UNK $ $ $ $ $ ...-. UNK $ $- UNK$ $ $ $ $ 5,129 $ 2,564.50 S 2,564.50 $ 2564.50 $ 2,560.50 $. 2,59.50 5,297 $ 5,02115 $ 5,032.15 $ 5,032.15 $ 5,032,15 $ 5,032,15 5,297 $ 3,813.84 5 3,81184 $ 3,813.84 $ 3,813.64 $ 3,813.84 UNK $ - $ $ $ $ - UNK $ - $ $ - $ - $ UNK $ - $ - $ UNK $ $ - $ - $ _ $ UNK $- UNK $ •. $ $ $ $ - UNK $ UNK $ - $ - $ $ $ .. UNK $ UNK .$. $77,231.22 $ 77,231,22 $T7,231.22 $77,231.22 S77,231.22 In an effort to provide further information and complete transparency into the services Data Ticket offers and the costs associated with those services, we have provided a detailed description on the following pages of each service proposed. Proprietary and Confidential to Data Ticket, Inc. 19 1 P a g e