DATA TICKET INC-2017 - Laserfiche WebLink

Home Browse Search

Data Ticket, Inc. City of Santa Ana Newport Beach, CA Request for Proposals for Automated 0: 949 752-6937; F: 949 752-6033 Parking Citation and Processing Services Charge -backs and NSF's (Optional) $1.25 per issued instance • Data Ticket will process credit card charge -backs and NSFs when notified of each occurrence • Once processed, Date Ticket will send a custom letter to the individual detailing the returned item and the amount due on the citation Refunds (Optional) $3.50 per issued Instance • Data Ticket will process refunds when notified by the Agency • In the event the Agency utilizes Joint Banking, Data Ticket will verify, generate and send each refund due when notified by the bank • Refunds will be issued weekly • Refunds will be sent via Vf Class Mali ServIces Included in the Above Costs: Online Access for the Agency's Customers: Included The Agency's Customers will have the ability to perform the following functions online: • View real-time citation(s) data • Pay for a single or many citation(s) • Request a 1" Level Administrative Review and attach up to three documents supporting their position • Request a 2nd Level Administrative Hearing Request and attach up to three documents supporting their position • Print a receipt • View pictures of the citation taken by the issuing officer (if the Agency allows) Online Access for the Agency's Staff: Included Access to the Agency's date is based on unique usernames and passwords assigned to each individual who requires access to the system, Data Ticket does not limit the number of individuals who have access to the system and the number and types of access can change at any point with a simple email request to Data Ticket, Our Solution Is setup to maintain a complete audit trail for each and every transaction in the system, therefore, the username is displayed next to every transaction in the system, indicating who performed the transaction and when. Dependent on the access rights provided to each Agency Staff member, the following capabilities are available: • View real-time citation(s) data, including pictures taken by the Issuing Officer • Accept payment via VISA, MasterCard, Discover and American Express credit/debit cards • Accept payment via Cash, Check or Money Order • Process NSFs, Chargebacks and Refunds • Reduce or increase violation amounts, dismiss citations, void citations and place citations on hold • Change citation data, including violations, date, time, plate, location, comments, make, model, color, registration expiration date and others • Perform Administrative Reviews online by entering the disposition directly online • Generate a time expired or letter of non responsibility for a citation in the adjudication process Proprietary and Confidential to Data Ticket, Inc, 23 1 P a g e