GREAT WESTERN RECLAMATION, INC. TECHNICAL PROPOSAL PART 1

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I. EXECUTIVE SUMMARY A. A GREAT RECORD - A CONTINUING COMMITMENT Santa Ana is a great City with which to do business. We should know -- Great Western Reclamation, a division of Waste Management Collection and Recycling Inc., has had the privilege of working with the City to serve its residents and businesses for nearly 30 years. We are proud of the quality and variety of environmental services we have been able to provide over the years. This proposal, entitled City-Cycle: Waste Collection and Recycling Partnership, is not based solely upon our past performance. We are committed to building upon our successful track record. This proposal is not about "business as usual." We have taken a fresh, forward-looking approach to meeting the City's needs today and for the next five years. And, as a result, we plan to implement a variety of new, innovative programs, services and activities. Great Western and the Waste Management, Inc. affiliated companies have expanded upon our primary mission to become the largest recycling services provider and the foremost environmental services firm in California. • 60,000 residential recycling customers in Orange County • 1 million residential recycling customers in California • More than 150,000 tons of recyclable material will be diverted in 1993 in California. B. THE CITY-CYCLE PARTNERSHIP -- GUIDING PRINCIPLES Our City-Cycle proposal presents both a vision and operational plan that will enable Santa Ana to improve its quality of life by contributing solidly to the environmental and economic well-being of the City. Our proposal is premised upon four guiding principles: • Customer Service • Value • Recycling and Environmental Protection • Community Involvement These principles define our commitment to the City of Santa Ana. We accept the responsibility of measuring up to and exceeding the highest standards...every day. C. CUSTOMER SERVICE 1. Comprehensive Services Great Western Reclamation has the technical, financial and human resources to provide the level of comprehensive recycling and waste collection services required by Santa Ana --for the residential, commercial and industrial sectors. We are fully capable of meeting and exceeding the requirements for basic collection services; recycling and yard waste diversion programs; public education; public and worker safety; facility, vehicle and equipment maintenance; and financial and administrative services.