Laserfiche WebLink
collection service providers? Customer Service, Value, Recycling and Environmental <br /> Protection, and Community Involvement. And our track record in Santa Ana proves it. <br /> Customer Service <br /> Our number one priority of customer service pervades the residential, commercial, City <br /> and temporary services we provide. We have supervisors assigned to our residential and <br /> commercial customers, who are immediately available to meet their needs. This may be <br /> anything from questions about service, such as what can be disposed of, whether bins <br /> can be moved, and whether service can be expanded, to customer complaints. We <br /> commit to same day response to all of our customers' inquiries. <br /> An important aspect of customer service is our customer relations with the City, <br /> residents and businesses. To us, customer relations encompasses more than fast or <br /> efficient service -- it also means friendly, courteous, and honest service. Our ongoing <br /> training programs at all levels of our organization strive to improve our performance in <br /> these fundamental ways. Our recruiting programs seek to hire the best people possible. <br /> And, our evaluation programs ensure strengths and weaknesses are both identified and <br /> addressed. <br /> Our current Expanded Management System (EMS) training is a case in point. <br /> Detailed fully in Section ll-E, our EMS training is required for all employees (from the <br /> drivers to top management) and is raising our awareness and responsiveness to basic <br /> performance, inter-personal and ethical issues. The bottom line is this -- we at Great <br /> Western constantly strive to support each other, to improve ourselves, and to be of <br /> greater service to you. <br /> Value <br /> The services we provide are comprehensive, of the highest caliber, and competitively <br /> priced--creating ultimate value for our customers. This value results, most importantly, <br /> from our employees, procedures and modern equipment. As described in the next <br /> sections, our employees receive ongoing training and education about how to work with <br /> customers, safe operation of equipment, and handling of special waste. Our procedures <br /> 2 <br />