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F. BILLING SERVICES <br /> 1. Billing Cycle <br /> There are two types of billing services: roll-off and commercial. Commercial <br /> service customers are billed on a monthly basis. Commercial and residential bin <br /> service billing takes place on the 24th of each month. Curbside residential service <br /> is billed directly to the City. Roll-Off service customers are billed on a bi-monthly <br /> basis with primary billing (flat rate) taking place on the 2nd of each month and <br /> secondary billing (additional service) on the 17th of each month. <br /> 2. Cash Receipts <br /> Cash Receipts are processed at our Regional Accounting Center (RAC). The <br /> centralized location of the RAC and its state-of-the-art accounts receivable <br /> processing system ensures the accurate and prompt processing of customer <br /> payments. The RAC's accounting system is linked with our own mainframe <br /> computer system which allows our accounting department to have current <br /> customer account information. In addition, we are able to prepare reports from the <br /> aforementioned information that aid our staff in answering customer questions. <br /> 3. Delinquent Accounts <br /> As stated in our service contract, remittances are due and payable within 30 <br /> days of invoice date. Notification letters of non-payment are mailed to customers <br /> five days after the remittance due date. After 45 days of non-payment the <br /> customer is contacted by a company representative and informed that their service <br /> will be interrupted. During that conversation a note is entered on our computer <br /> system to track the collection efforts. At 60 days, if all efforts to collect the <br /> delinquent balance are unsuccessful, the container is removed and collection <br /> attempts continue. If at 90 days collection still has not occurred, the account is <br /> processed for assignment to a collection agency. <br /> 27 <br />