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Exhibit 3 ANNUAL SERVICE AGREEMENT PER PROGRAM LICENSE & SERVICE AGREEMENT N 980603 between HIGH LINE CORPORATION 8920 Woodbinc Avcnuc Suite 402 Markhnm, Ontario. Canada L3R 9W9 (hereinafter rererred to as HIGH LINE) and CITY OF SANTA ANA 20 Civic Center Plaza Santa Ana, CA 92702 USA (hcrcinallcr referred to as Tl1E Gl1STONiER) EFFECTIVE DATE FOR APPLICATION SOFTWARE MODULES: The next business day after the date of Final Acceptance as defined in the Program License & Service Agreement 8 980603 EFFECTIVE DATE FOR THIRD PARTY SOFTWARE: June 23, 1998 EXPIRATION DATE: 1 year following cacti or the respective Effective Dates 1. This doctuncnt conslifutcs a formal contract bcliocn HIGH LINE and THE CUSTOMER for Annual Service on programs listed on Schedule I to this Agreement, hercinafer called THE SYSTEM, developed and implemented by HIGH LINE. 2. This Agreement con riences on the crtectim dates stated above and will remain in full force and effect until the expiration date staled above. Upon ecpirallon each ),car, it shall be automatically renewed for twelve (12) months, unicss Icnninoted by cithcr party by written notice given not less than thirty (30) days prior to dic expiration of the initial term licreof or any renewal thereof, 3. T1nc Annual Service rates and payment terms applicable at the automatic renewal date, pursuant to Paragraph 2, for the Application Software Modules will cithcr be the same or at a rate increase not to exceed the current year's United States Consumer Price Index (CPI) percentage over THE CUSTOMER's current rile. A schedule or rates and payment ][crms will be fonvarded by mail not less than forty -five (45) days prior to the expiration of the Ilion carnal ogrecmenl. 4. THIS SERVICE AG REEM ENT COVERS: The Rxing of any errors or inconsislencios in lbe programs in THE SYSTEM, or failures of the programs in THE SYSTEM to perform in accordance with the manuals, online documentation, or published Program Specificalions provided by HIGH LINE which are notified in writing, including electronic mail medium, to HIGH LINE by THE CUSTOMER daring the term of this ngrccmcnl. The Fixing of errors or inconsistencies in the Programs, reports, interfaces that have been custom Developed by HIGH LINE for THE CUSTOMER and not functioning in accordance with requirements SpecifiaitienS, whclher or not ][lacy form a part of the standard package. Changes and updates to existing programs in THE SYSTEM and related documentation as they bccoane generally available. Sucti chnugcs shall also be provided into the Escrow account, 25B -17