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EXHIBIT A - SCOPE OF SERVICES <br />CITY OF SANTA ANA <br />REQUEST FOR PROPOSALS FOR <br />INFORMATION TECHNOLOGY AS -NEEDED PROFESSIONAL SERVICES <br />DESO WORK <br />The City of Santa. Ana is soliciting proposals from qualified Proposers who can provide <br />technology contract service personnel and consulting services on an as needed basis for a one- <br />year period, with possible extensions of throe. (3) additional one-year periods, This term is <br />subject to final approval by the Santa Aria City Council, <br />Services under any resulting agreement v0ll be for the Information Technology Department <br />(lTD). ITD will administer agrearrent(s) resulting from this RFP. <br />It is anticipated that the services provided through these agreements would. be used in five (5) <br />distinct manners: <br />Provide staff for temporary situations that do not justify the addition of regular City staff, <br />(junior- and senior-love.l) <br />Provide temporary contract service. personnel with unique technology skills to act as a <br />technical resource to. project teams for project <br />staff, s that do not justify the addition of regular <br />• Provide additional resources for situations that exceed the capacity of existing City staff, <br />• Provide Project -based consulting and iMplementation support (fixed or hourly cost). <br />• Provide managed. services based on service, (i,e,, server support. per server, desktop <br />support per PC, etc,) <br />.All five (5) situations require highly qualified, technology contract service personnel who perform <br />exceptionally well in their specialties. <br />Technology contract service Personnel and consultants will work individually as technical <br />resources or as Members Of Project teams, and will be under the overall general direction of City <br />technology management, in certain instances, sub -projects may be contracted out. <br />1. OVERVIEW OF EXISTING SYSTEMS <br />a. infrastructure <br />o About 40 Physical Win.tel-based servers and 250 + Wware virtualized servers <br />supporting enterprise applications/services, local area networks and various <br />department-speolfic applications <br />0 Multiple HP storage systems including Left Hand and 3PAR, SAN nodes and clusters <br />utilize iSCSI and Piber Channel Interfaces,. <br />RFP 16-140 <br />November 2016 <br />a <br />