19D - WORKFORCE PLAN 2017-2020 - Laserfiche WebLink

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3D. AMERICA'S JOB CENTERS OF CALIFORNIA (AJCC) 3131. Continuous Improvement of the AJCC /OC One-Stop System DECLARATION: The OC local boards work to ensure the continuous Improvement of eligible providers of services through the system and that such providers will meet the employment needs of local employers, workers, and jobseekers. Customer feedback is a key indicator for system improvement, including improvement to the One -Stop system and training programs. Given the analysis of Industry needs to be undertaken through the Sector Partnerships, it is expected that additional training needs along various career pathways will be Identified. Based on this process, the local boards will work with stakeholders to identify programs and Identify how to improve existing programs. Much like the structure established for the Workforce Innovation Fund IT Cluster Competitiveness Project, some programs will need to be modified to meet current industry needs before they are added to the ETPL. In other cases, !twill be necessary to develop new courses. STRATEGY: A number of strategic activities are involved in the continuous improvement of the AJCC that include on -going review, evaluation technical assistance, and training. • Partner staff training is conducted quarterly to ensure seamless service and cross- training among the staff and partners located in the One -Stop Centers. A schedule and an agenda is developed to assist staff and partners to help understand each other's programs. One -Stop and partner staff may attend each other's meetings as applicable. • Quarterly Partner Meetings are held to educate the community on the One -Stop Center as well as share resources, special events, and new activities in the Center and the community. At each meeting, a partner is highlighted to provide information and resources available to the system as a whole. • Quarterly Stakeholders meeting are conducted by the AJCC Director. These meetings are attended by all of the co- located partners throughout the system to discuss best practices, leveraging resources, service delivery and efficiency and resource room operations to ensure priority of service and the best possible customer service is provided at all levels, There Is also ongoing discussion focused on integration of programs and staff. • Business Service Staff work closely with local. employers to meet their hiring goals and industry requirements. Services can be customized to meet employer's individual needs. Candidates can be pre- screened, on -site recruitments, job fairs, business expos, labor market information, on- the -job and incumbent worker training, and career transition services are just some of the ways that the AJCCs meet the needs of local employers. • Professional development for staff is emphasized and supported. The Project Director and Center Managers are responsible to ensure that staff receive training on all WIOA laws and regulations, state directives and local policies as well as best practices centered around AJCC operations and service delivery. The training may be provided by One - Stop Staff, the local boards, outside trainers, and through the attendance of conferences and web -based seminars. • AJCC's have an internal monitor who is responsible for MIS compliance and review of participant files. Internal Monitors audit 10 % of active files and 5% of exited files on a monthly basis. Any deficiencies are brought to the attention of the staff, Center Manager, and Workforce Supervisor so that a corrective action plan can be developed and implemented. • On -site reviews are an essential component of evaluation for opportunities for improvement. This review gives an opportunity to validate information provided by the operator and evaluates: customer flow, administrative systems, service and resource integration, information technology systems, business services quantitative and qualitative measures, financial systems, and physical facility. DECLARATION: The local boards facilitate access to services provided through the AJCC delivery system through use of technology and other means through the board and AJCC websites and AJCC /One -Stop facilities located throughout the County. STRATEGY: The local boards and AJCCs have worked to develop online forms forjob seekers, program applicants /participants, and employers to access from external locations. Individuals and employers are also encouraged to use CalJOBS in order to job search, find candidates, and postjobs. Individuals have access to free online training through ALISON, an e- learning training provider with courses from the world's top publishers. One -Stops are strategically located to provide physical access to job seekers and employers. The local boards have AJCCs in Anaheim and Garden Grove (northern region), Santa Ana (central region), Irvine (southern region), Buena Park (far northern region) and Los Alamitos (veteran - specific), thereby covering the Ia.) 19D-71 00 Local Plan