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Exhibit 2 <br />This Time and Materials Services Work Order ('Work Order' or "Order" or 'SWO") is subject to all terms and conditions of <br />the Software Services Agreement (m/if applicable, the Professional Services Agreement) between Infer (NS),Inc. ("|nfhi") <br />and City of Santa Ana (`Li*wxs*m') with m/ Effective Date oi3/nO00W (the "Services A8,nemont"). All terms "i the Services <br />Agreement are incorporated herein by this reference Capitalised terms not defined in this Work Order are defined in the <br />Services Agreement. In the event of a conflict, the terms of this Work Order control over the terms of the Services Agreement. <br />Effective Date of Work Order: date of final signature below <br />Work Order NumhmrAGRA 2662 <br />Prepared by: Lawrence CW,veumtinm <br />EMJ2gLNams,' Lawson Ad Hoc Consulting <br />Infer will provide ad hoc consulting services asrequested by Licensee during the period beginning June l.2m7through <br />May 31, 2020 This they include both functional and technical assistance. <br />The estimated hours included kn this Services Work Order are designed hobo utilized hythe Licensee nnaoowrequested <br />basis. The specifies cK the services m$e provided have not been determined, but will ba discussed and agreed upon, <br />prior Na resource being engaged. <br />No specific deliverables defined. Any dnhv*mWao would be, mutually agreed Upon <br />i Any requirement(s) not specified in this Order will be addressed using the Project Change Control Process <br />2 Licensee acknowledges that any delays or changes caused by Licensee Licensees employees, equipment. contractors <br />or vendors may cause an increase in the. foes required Linder this Order, including without limitation, delays or changes <br />due to the following: (a) change mu/ deficiency |n the information which Licensee has supplied tv Infer; (b) failure by <br />Licensee to perform any of its responsibilities in a timelynnanner including the supply to Infer u[ resource, and information; <br />or (c) an unanticipated event that changes the service needs or requirements of Licensee. Changes required to this Order <br />as a result of any of the foregoing events will be handled using the Project Change Control Process. <br />3, For all services provided at Licensee locations, Licensee will provide offiGe facilities to Infor personnel, This includes, but <br />iu not limited to, office space, desks, oa(mv/t*o computers, secured filing cabinets if required, team meeting m*mn, <br />networked printers, photocopier, telephones, stationery, whitoboards, internet and remote VPN connection. <br />g RILI���u� <br />^ Licensee will contact the Infer Project Lead assigned to schedule resources us projects Eire idontifiod <br />• Infer will not provide services hours in excess of those set forth below without a mutually agreed upon and executed <br />change order b increase the level nf effort and estimated services and hours <br />cLm 170302 <br />����� <br />������ <br />Page 1mI <br />