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37. USE BY CITY OF CONTRACTOR'S EOUIPMIENT: Upon cancellation of this Agreement by either party fox any reason prior to the end of the period specified herein as the term of this Agreement, the CITY shall take possession and control of all vehicles and equipment which it has licensed to CONTRACTOR pursuant to Section 11 herein and CITY shall also have the exclusive right to rent or lease and operate any or all tracks, trailers, tractors and other items of equipment used by CONTRACTOR in the performance of the work specified in this Agreement, Further, the City shall have access to the NIRF and composting facilities used by the CONTRACTOR for the Processing, Recyeling and Yard Waste Diversion of Solid Waste produced or accumulated within the CITY, The right of the CITY to enter upon and use facilities and equipinwit as specified herein shall extend following the date of cancellation of this Agreement for a period, of ninety (90) consecutive calendar days, The rental prices to be paid the CONTRACTOR under this section shall be such to adequately reflect the most current rental prices prevailing in the County of Orange at the date of termination, Any moneys due the CONTRACTOR for rental of the equipment under the provisions of this section may be withheld by the CITY and used by it for the purpose of paying any outstanding liens or payments due and unpaid upont the said equipment. 38. COMPLAINTS: (a) The CITY shall record all complaints and cornmuurications ,received by the CITY from persons and businesses being served under the provisions of this Agreement and all other inoidents of failure to perform in accordance with this Agreement noted by the CITY. The CONTRACTOR shall be responsible to resolve such complaints within two (2) business clays of receipt thereof. CONTRACTOR shall likewise record all complaints received by CONTRACTOR in a daily lag which shall include the complaint, the communication, the date, time, complainant's name and address if provided, and the nature, date and manner of resolution of the complaint, A copy of said log shall be delivered to the Executive Director on a quarterly basis; however, the Executive Director reserves the right to require the CONTRACTOR to deliver, or send via telephone facsimile, such records to the Executive Director within twenty four (24) hours of receipt thereof. (b) The failure of the CONTRACTOR to pick up Solid Waste which has been set out in the proper manner shall be considered a missed pickup, and the CONTRACTOR shall collect the tnaterial from the service recipient within twenty -four (24) hours of the CONTRACTOR's receipt of notification of the missed pick -up. If the CONTRACTOR is notified of a missed pick- up by 9:00 a.m. the following business day, the missed pick -up will be collected that sarue day. The CONTRACTOR shall maintain a written record of all calls related to missed pick -ups and the service response provided by the CONTRACTOR, Such records shall be made available for inspection upon request by the Exccutive Director. 39. COMPENSATION REDUCTION ]DURING STRI]CO;i PERIOD: In the event that there occurs any period in which CONTRACTOR fails to maintain substantially complete regular collection services pursuant to this Agreement and the collection schedules then in effect, by reason of a strike or CONTRACTOR's fa ltue to pay his employees, 25 65A -36