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23 <br />24 <br />25 <br />26 <br />27 <br />28 <br />6, <br />7. <br />B. <br />9. <br />10 <br />11 <br />12 <br />13 <br />14 <br />15 <br />16 <br />PRINCIPLES ........................ 9 <br />OUTSIDE CONTACTS: ....................... 9 <br />FACILITIES ................. 9 <br />REPORTING REQUIREMENTS ................. ............................... 10 <br />PERFORMANCE MONITORING AND REVIEW ...... 11 <br />QUALITY CONTROL ........................ 12 <br />WELFARE FRAUD. ................... 12 <br />HANDLING COMPLAINTS ........................ 13 <br />HOURS OF OPERATION ........ ............................... „ , 14 <br />BUDGET.................... ............................... „ ..... — ... <br />STAFF................................................. 18 <br />(WRR0216) <br />Page 3 of 43 <br />25A -5 <br />(April 4. 2017) <br />0 <br />