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"On -Site Training" means staff from TASER vising the Santa Ana Police Department for in- person training. "Products" means all TASER equipment, software, cloud based services, Documentation and software maintenance releases and updates provided by TASER under this Agreement, "Product User Documentation" means the documentation TASER's Professional Services Team will provide to Agency prior to commencement of the Services. "Replacement Product" means a new, like new, or repaired product as set forth in Exhibit A and Al. "Resolution Time" means the elapsed time between TASER's acknowledgment of an issue until the problem in the Services has been resolved, which does not include time delays caused by the Agency or by third parties outside of TASER's reasonable control. "Scope of Services" means the products and services purchased by Agency from TASER and all products and services TASER agrees to provide to Agency as outlined in Exhibit "A" attached hereto and incorporated by reference herein. "Spare Products" means those extra products specifically set forth in the Scope of Products and Services attached hereto as Exhibits "A" and "Al ". "Subscription Term" shall mean the five (5) years that the Agency shall have access to Evidence.com Services for the storage and management of Agency Content. "Taser Assurance Plan" ( "TAP ") means the plan that includes the extended warranty coverage as well as the spare products and upgraded models at the end of the TAP term. The TAP is bundled Into the purchase price of the Ultimate and Unlimited Plan Evidence.com licenses. The TAP includes Axon camera upgrades every 2.5 years, TASER's extended warranty and spare cameras. The TAP includes the extended warranty coverage described In the current hardware warranty, as well as spare products and upgraded models at the end of the TAP term. TAP does not apply to software services offered for, by, on, or through the Taser.com or Evidence.com websites. "Training" means those training sessions as set forth and described in the Professional Services Appendix attached hereto. "Upgraded Models" means those products that TASER has upgraded, revised, and or modified. 5 Payment Terms. Invoices are due to be paid within 45 days of the date of invoice. All orders are subject to prior credit approval, Payment obligations are non - cancelable and fees paid are non - refundable and all amounts payable will be made without setoff, deduction, or withholding. If a delinquent account Is sent to collections, the Agency is responsible for all collection and attorneys' fees. 6 Taxes, Unless TASER is provided with a valid and correct tax exemption certificate applicable to the purchase and ship -to location, the Agency is responsible for sales and other taxes associated with the order. Title! Evidenee.com Master Service Agreement with Exhibits Page 5 of 27 Department: Legal Version; U.0 Release Date.: 7131/2015 25F -9