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Executive Summary CP <br />We realize this is a competitive situation and ask that you keep the following points in mind as you evaluate potential <br />technology vendors; <br />CivicRec is a fully mature product; it is not a "framework" or "toolkit" or "vaporware". <br />We do not believe any of our competitors can match the nimble, modern, and affordable solution that is <br />CivicRec. Review sites like Capterra,com are a good testament to this. <br />We have a track record of not only supporting our product, but also evolving it, so it consistently stays at <br />the forefront of design, usability, and capability. Please compare the CivicRec solution it to other products <br />out there so you get a sense of not only what it does, but also how it feels. <br />Our solution is specifically developed for parks and recreations. CivicRec is not a product that has been <br />adapted from sorne other industry. <br />N We will work with you closely to ensure your implementation meets Santa Ana's business requirements. <br />m In order to keep our products fresh, CivicRec encourages our clients to submit product enhancement <br />requests through an online ticket tracking system. We regularly accept and incorporate client feedback, <br />which benefits our entire user base at no cost. <br />All modules are available to all clients all the time at no additional cost. <br />All software updates (product enhancements) are available to all clients at no additional cost, You will <br />always have brand new softwarel <br />CivicRec software is ready for immediate use by our clients. In addition, multiple product enhancements are released <br />every year to continually develop and improve the product as a top priority. We want both our customers, and our <br />customers' customers (the public), to experience a product that feels clean, is powerful, is actively managed, and is <br />well -supported. <br />8 <br />