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APPROACH <br />A Project Manager will be assigned to the City to ensure that milestones are met, staff are trained, <br />issues/considerations are addressed, and that Santa Ana has a painless startup process. CivicRec <br />implementations are typicaly straightforward. However, if a client wishes to incorporate customizations <br />prior to initial launch, your Project Manager will be there to help you at any point. Please note that <br />customizations may extend the implementation timeline, <br />A Solution Consultant will be available to work with the City of Santa Ana on implementation activities. <br />Your Solution ConSultant will drive the end -to -end implementation process and will conduct training <br />both for lead staff and frontline staff. A detailed Project Plan will be utilized by your Solution Consultant <br />to facilitate project activities and track milestones. The Project Plan will outline the type of activity, the <br />purpose of the activity, the resources required for the activity, and any associated documents specific to <br />the activity. <br />EXAMPLE PROJECT PLAN <br />The following Project Plan for the Kick-off Phase is provided as a sample. We will be able to disclose a <br />complete and more detailed project plan upon selection as a finalist. <br />��N"_ <br />v>bs" <br />��s <br />ACTIVITY <br />PURPOSE <br />RESOURCES <br />[DOCUMENTS <br />Task <br />Communicate tasks necessary in <br />CivicRec PM <br />CivicRec: Kick-off <br />preparation for Kick-off <br />Checklist <br />Meeting/ <br />0 Introduce Project Teams <br />CivicRec PM <br />Call <br />9 Define Roles <br />Client PM <br />N Review Statement of Work <br />Meeting/ <br />Review Draft Project Timeline <br />CivicRec PM <br />CivicRec; Project <br />Call <br />Establish Onsite Training Dates <br />Client PM <br />Plan <br />28 <br />