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Pricing Overview <br />To clarify our pricing, we offer the following overview of our cost structure. <br />PRICING MODEL <br />CivicRec utilizes a transaction -based pricing model of 1 % per net transaction. Customers are invoiced <br />at the end of each month for the prior month's net transactions, If desired, CivicRec can also consider <br />alternate pricing structures. The City of Santa Ana may prefer to negotiate an annual fixed fee that <br />approximates I % of net annual transactions, Or, the City may prefer fixed monthly payments or may <br />prefer to establish a cost structure where fees are passed along to end users in the form of Convenience <br />Fees, <br />LICENSES/USERS <br />All customers on the CivicRec system receive the entire system with no #icenses to purchase or update. <br />CivicRec does not price per -user. There is no price increase or limit to concurrent users. <br />MERCHANT PROCESSING <br />Customers do have the option of using their own merchant account if they choose. For departments that <br />do not have an existing merchant account, there is an option for CivicRec to colfect and disburse all credit <br />card monies. A Percentage + Transaction Fee (3% t $0.30 per transaction) applies. This fee is assessed <br />separately from the software fee of 1%, Convenience fee options are also available for passing along <br />merchant fees. <br />PROFESSIONAL SERVICES INVOICING <br />Professional services are invoiced separately from Software/Merchant invoices, Santa Ana will not owe any <br />money for solicited services until the services are certified to have been completed in full. <br />INVOICING <br />Unless contracted otherwise, CivicRec invoices on a monthly basis. On the first of each month, CivicRec <br />will initiate an electronic invoice that includes Software Fees (based on the prior month's Net Revenue) <br />and also Merchant Fees (if applicable), Standard payment terms are Net 30, <br />CivicRec does not sell hardware but will happily work with the City of Santa Ana to identify and procure <br />hardware that is known to be compatible with the CivicRec system. <br />36 <br />