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Hosting &Security eP <br />Data Center/Security <br />CivicRec utilizes industry standards, insurance requirements, and PCI requirements to ensure that CivicRec <br />is only accessed in the manner it's intended to be accessed and by people who are authorized to do so. <br />Methods include: <br />Physical security at our Tier I data centers (Coders, TeIX, and Rackspace) <br />Server firewalls <br />Anti -virus scanning <br />IP logging and filtering <br />Application security monitoring <br />All data centers provide a network operation center with 24/7/365 monitoring of the data center <br />environment, system availability, and performance. The data centers are SSAE 16 compliant. <br />For user security, the CivicRec will assist Santa Ana in configuring user levels and assigning users to those <br />groups. Thousands of permissions can then be configured on a group by group basis. Most permissions <br />apply an individual pages, but some also apply to specific functions within a page (buttons, fields, etc). <br />CivicRec will guide the City through this process as part of Training & Implementation. <br />Disaster Recovery/Redundancy <br />CivicRec has policies and procedures in place to ensure continuity and disaster recovery. We utilize local, <br />replicated .servers to ensure that copies of data, software, and files are always available and up to date. <br />These servers can be rolled over in the event of hardware failure or other local issues. In addition, we <br />have a multi -times per day process that encrypts backups and sends there offsite for purposes of disaster <br />recovery. This process ensures that we can reconstitute our entire product and underlying data structure <br />with limited downtime and loss of data... even in the event of catastrophe. <br />Data Backup and Archive <br />The City of Santa Ana can export data as needed in the standard reporting tool. if the City has elevated <br />data retention requirements, CivicRec can have a scoping session with Santa Ana to address those, <br />Professional Services fees may apply to custom configurations/capabilities, <br />43 <br />