INFOR (US) INC. (FORMERLY LAWSON SOFTWARE)

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A-2017-075 ADDENDUM MULTIYEAR SUPPORT COMMITMENT As It relates to the Component Systems specified herein, this Addendum is subject to the terms of the Lawson Software Customer Agreement between Infor (US), tnc„ as successor in interest to Lawson Software Americas, Inc., ("Infor") and City of Santa Ana ("Licensee") with an effective date of March 3, 2008 (the "License Agreement"). As it relates to Support for file Component Systems, this Addendum is subject to the applicable terms of the License Agreement (to the extent it concerns Support) or, if Support is subject to a separate Support Agreement related to the License Agreement, the terms of such Support Agreement (the "Support Agreement"). The License Agreement and related Support Agreement (if any) are referred to herein as the "Agreement". All terms of the Agreement are incorporated herein by reference. Capitalized terms not defined in this Addendum are defined in the Agreement. In the event of a conflict, the terms of this Addendum control over the terms of the Agreement. In the event the capitalized terms in this Addendum differ from the terminology used in the Agreement, references herein to: "Component Systems" means the software products that are being licensed (and may be referred to in the Agreement as Products, Software Products, software, Programs or Licensed Programs). "Support" means Infor`s current standard maintenance and Support services (and may be referred to in an Agreement as Maintenance and Support, Annual Support. Support services, On -Going Support or One Point Support): "Order Form" means a mutually agreed upon ordering document (and may be referred to in an Agreement as Schedule, Supplement or Supplemental Schedule): `Annual Escalation Percentage Cap' means the maximum percentage increase in an annual Support Fee on an annual basis. ICI addition, based on the applicable Agreement, fisted Component Systems herein owned by a third party may also be referred to In the Agreement as "Additional Software" or "Third Party Software". Effective date of the Addendum: the date of counter -signature by Infor. I. Component Systems: Previously licensed Component Systems for which Licensee is purchasing Support. No delivery necessary. *Support Levet: Infor Xtreme ("XT") Support unless otherwise indicated. At all times Support shall be provided according to Infor's then current Support policies and procedures. Descriptions of the Support levels can be found at hit www.lnfor-cpm s�ort�suar�ort plan -features! If Applicable: "XTP" : Infer Xtreme Premium (24 x 7) and "XTE" = Infor Xtreme Elite (24 x 7) Plus. Infor Support Assistant: if not already installed, Licensee may elect to download and install Infor Support Assistant ("ISA), a data collecting application that gathers relevant system and software information for use by Infer Support in its continuing effort to improve Support response and resolution times and to assist Infor with the provision of proactive Support. For purposes of clarification, ISA does not collect personal data, business transaction data, production data or authentication information, including passwords II, Support Services Total Support Fee: $644,408.35 Annual Escalation Percentage Cap: For this Support Term, the Annual Escalation Percentage increase of 3% is included in the annual payment amounts set forth below. Following this Support Term, the Annual Escalation Percentage cap shall be 6% or the then -current year -over -year increase In the Consumer Price Index ( CPI) whichever is the greater.