INFOR (US) INC. (FORMERLY LAWSON SOFTWARE)

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Services Work Order This Time and Materials Services Work Order (Work Order" or "Order" or "SWO") is subject to all terms and condibons of the Software Services Agreement (or, if applicable, the Professional Services Agreement) between Infor (US), Inc. ("Inke) and City of Santa Ana ('Licensee") with an Effective Date of 313/2008 (the "Services Agreement"). All terms of the Services Agreement are incorporated herein by this reference Capitalised terms not defined in this Work Order are defined in the Services Agreement. In the event of a conflict, the terms of this Work Order control over the terms of the Services Agreement. Effective Date of Work Orden date of final signature below Work Order Number: AGRA2662 Prepared by, Lawrence Clevenstine Proiect Name: Lawson Ad Hoc Consulting 0�scrl tion of S ices cab Prov€Tied Infor will provide ad hoc consulting services as requested by Licensee during the peflod beginning June 1, 2017 through May 31, 2020. This may include both functional and technical assistance. The estimated hours included in this Services Work Order are designed to be utilized by the Licensee on an as requested basis. The specifics of the services to be provided have not been determined, but will be discussed and agreed upon, prior to a resource being engaged. No specific deliverables defined. Any deliverables requested/Provided would be mutually agreed upon. General Ass r►a tions and {atoll ations 1 Any requirement(s) not specified in this Order will bra addressed using the Project Change Coritrci Process. 2 Licensee acknowiedges that any delays or changes caused by Licensee Licensee's emp)oyees, equipment, contractors or vendors may cause an increase in the fees required under this Order, including without limitation, delays or changes due to the following: (a) change to or deficiency in the information which Licensee has supplied to Infor; (b) failure by Licensee to perform any of its responsibilities in a timely manner including the supply to Infor of resources and information; or (c) an unanticipated event that changes the service needs or requirements of Licensee, Changes required to this Order as a result of any of the forOgOing events will be handled {,sing the Project Change Control Process. 3. For all services provided at Licensee locations, Licensee will provide office facilities to Infor personnel. This includes, but is not limited to, office space, desks, networked computers, secured filing cabinets if required, team meeting morns.. networked printers, photocopier, telephones, stationery, whiteboards, internet and remote VPN connection, 4th r Prra ectAssumtions and Obligations Licensee will contact the Infor Project Lead assigned to schedule resources as projects are identified. • Infor will not provide services hours in excess of those set forth below without a mutually agreed upon and executed change order to increase the level of effort and estimated services and hours Page I of I GLM .170302