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Officei-ForceS4 A highly skilled and dedicated team of Security Officers leads to betterjob performance. To ensure we provide the best service to our clients, we place our top organizational priority on our Security Officers. We are completely committed to their ongoing training, development, and recognition. As a result, we consistently achieve Security Officer turnover rates that are far below the industry average. We credit our successful Officer retention to our emphasis on the following: A connected, in relligent OfficerFan:041 empowered to prevent incidents is part of the USA Value. Security Officer force. — Senior executive champion for OfficerForces'4 — Client specific recruitment — Rigorous screening and selection — Continuous training, development, and recognition — Market- competitive compensation and benefits Through these proven strategies, we are able to provide City of Santa Ana with the most cost - effective, best prepared, most capable, most motivated and engaged We select our Associates with great care because they are our brand. Through best -in -class vetting and hiring processes tailored to the city's needs, we select screen, and hire the most qualified Security Officers with the requisite skills and aptitude to be the best professionals in the industry. We additionally seek brand ambassadors for a world -class customer service culture, where integrity and sincerity are Our highly skilled and essential. Further, we believe appearance and attitude matter. Our engaged'Security. . selection process has been recognized by the Brandon Hall Group OffjcerF creatQ better ' Excellence Awards with a Bronze Award for Best Talent Acquisition Process. N101 'utCgR1L1 1y:: IY a+- S. Rszsie- %.�ss3x'a..ka;.';s+i".C� These Human Resources policies and hiring processes allow us to consistently hire and onboard superior Security Officers for qty of Santa Ana. Our policies include: Developing an understanding of your key hiring specifications and culture Vetting and rigorous screening of all candidates to these pre - posted specifications j Providing only Officers that match your requirements and your culture i • Ensuring all candidates have the aptitude and attitude to develop and to serve Sourcing Talent Immediately upon award of your business, key members of our local branch office service teams will visit the city's sites to observe security posts, routes, and the general environment. In addition, we will implement an extensive communications plan focused on making incumbent Officers feel welcomed into the USA family and ensure a smooth transition. Meetings will be conducted with clients at each location to solicit feedback on the current OfficerForcelm, and formal interviews will be conducted to interview properlyand to screen all qualified personnel. Our goal is to minimize disruption to the daily operations and keep the need for external recruiting to a minimum by pro - actively retaining high caliber existing team members. U.S. Security Associates, Inc, Confidential Safety and Security Services Proposal 25K -141