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Poor performance will not be tolerated. The City reserves the right to refuse or reject any <br />person assigned under the contract either with or without cause. <br />27. Service Credit <br />Contractor guarantees that security guards assigned to the City facilities will report on <br />time, fit for duty, in proper uniform, and properly instructed, oriented, and supervised. <br />Contractor guarantees that service requirements will be identified and will receive proper <br />response. Contractor will communicate regularly (at least once a month) with City <br />facility site management. If at any time Contractor fails to provide any services agreed, <br />Contractor shall issue a "service credit" to the City. A "service credit" for each incident <br />of failure shall be a minimum of one (1) complete security guard work shift or eight (8) <br />times the hourly rate charged by the contractor. Such credit shall be issued in the form of <br />a credit on the next available billing. Service Credit is to be paid in addition to any <br />deduction for hours not worked. <br />City of Santa Ana Unarmed Security Guard Se 2Wf27 Page 23 <br />