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THE SANTA ANA ZOO AT PRENTICE PARK The Santa Ana Zoo at Prentice Park (the "Zoo ") is located at 1801 East Chestnut Avenue, Santa Ana, California, 92701. The Zoo covers 20.5 acres including public parking areas, animal housing, exhibits and buildings. The Zoo handles 90 species with approximately 250 animals and 35 exhibits. Hours of Zoo Operation The Zoo is open to the general public Monday through Sunday (seven days per week) from 10:00 a.m. to 5:00 p.m. The Zoo is closed to the general public only two days each year on December 25 — Christmas Day and January 1 — New Year's Day; however Zoo staff are still on the grounds to feed and care for the animals: Note: During days of extremely inclement weather, the Zoo Manager may decide to close the Zoo to the public. I. SCOPE The City's goal is to have security guard services conduct three (3) security tour patrols nightly, seven (7) days per week around the Zoo property perimeter and through the Zoo grounds. These services are serve as a deterrent against crimes of vandalism and theft and to insure safety to City property and the Zoo's animal collection during the Zoo's closed hours. The tour patrol is to include eight (8) strategically designated locations, utilizing an electronic device to conduct tour verification and incident reporting and is to be performed once between the hours of 7:00 p.m, to 9:00 p.m., 11:00 p.m. to 2:00 a.m. and 3:00 a.m. to.5:00 a.m. Shift Coverage: Three night patrols, seven days a week, between the hours of: 7pm to 9pm (ls` patrol) I 1pm to tam (2nd patrol) 3 a to 5am (3`d patrol) Holiday Coverage: Regularly scheduled security guard coverage is required on these holidays. II. RESPONSIBILITY OF CONTRACTOR The Contractor provides one security officer in standard full uniform and a functioning vehicle displaying the security company's name in clear view on the vehicle. The security officer is to carry a cell phone or mobile radio at all times. Provide a post management system that includes efficient mechanisms for tour verification, daily activity reports (DARs), and incident reporting P0. In the event of a security breach, unusual observation or concerns for the safety of the Zoo's animals, the security officer is required to make specific contacts to City personnel and/or the Santa Ana Police Department. Under no circrunstance is aggressive action required. 2. City of Santa Ana Unarmed Security Guard S� F 133 Page 29