25E - AGMT WEBSITE REDESIGN - Laserfiche WebLink

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EXHIBIT A CITY OF SANTA ANA REQUEST FOR PROPOSALS FOR WEBSITE REDESIGN AND IMPLEMENTATION OF DRUPAL CONTENT MANAGEMENT SYSTEM SCOPE OF SERVICES DESCRIPTION AND SCOPE OF WORK The City of Santa Ana is issuing this Request for Proposals (RFP) for Website Redesign and Implementation of Drupal Content Management System. A. BACKGROUND The City has one primary website (www.santa-ana.org) to provide different avenues of communication for its residents and to also direct specific information to a variety of segments of audience such as those interested in visiting or doing business with the City. The website first launched in 1999 and has grown to consist of approximately 700 static HTML pages, plus 4,000 supporting assets (PDF, images, video, etc.). The City's Communications Manager is the Editor in Chief, responsible for content editorial and for providing images and photography. The departments develop content, graphics and photographs. The City's various departments are responsible for managing their departmental content which is directed through a workflow in the content management system for approval and publishing by the I.T. department. Responsibility for authoring content updates within the current content management system is distributed across multiple departments. The City's Information Technology department is responsible for all City websites. The I.T. Department administers the City's servers, content management platform, backup and disaster recovery, security and management of the process to update the sites. This RFP is for website redesign and implementation of a new content management system as well as full development and implementation services. The City currently hosts its sites internally with Windows Server/IIS, but would prefer to use 3rd party non -vendor specific cloud hosting. The current City web site is not utilizing a content management system and hosted internally in a Microsoft Windows environment. The City currently uses Adobe Contribute to manage the updating of content for the primary website. The production environment consists of a single physical server which runs web services (IIS) and a separate physical database server running Microsoft SQL. B. PROJECT DRIVERS 1. Replace current Adobe Contribute environment with a robust database -driven web content management system. 2. Provide intuitive, easy-to-use interface for content contributors to create/update web content. 3. Functional, appealing, service -based, and responsive website design that allows easy access from all devices, including smart phones. 4. Strong search capabilities. 5. Include an Open Data portal for public data. 6. Include an Economic Development portal. 25E,42