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i:GMI: i <br />Laura is a pro -active and enthusiastic project manager who never <br />misses a detail or a deadline. She creatively engages wlth others <br />to develop innovations and improvements in the customer <br />experience. Laura has exceptional skills for planning, organizing <br />and driving a project to completion. She is a Certified Project <br />Manager. <br />Project Experience <br />Led the development, monitoring and reporting of financial and non-financial performance against <br />organizational and service priorities and objectives; Identified key areas for development and <br />improvement. <br />Embedded performance management and improvement, via the annual business planning process. <br />Ensured that services are delivered effectively, achieve value for money and maximize budget <br />efficiencies. <br />Coordinated the monitoring and reporting of service performance (including, but not limited to, key <br />performance indicators), to ensure continuous improvement in line with targets and agreed outcomes. <br />Developed management systems and processes to monitor delivery of agreed objectives to meet both <br />Internal and external requirements, and developed a culture of continuous improvement. <br />City of Santa Ana <br />Wchsiie Rcdeagn and hnplcmemation or nmpal Content Atanagenicnl System RPI' I6-121 <br />25E-71 <br />