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INC. <br />addresses, telephone numbers, financial profiles, credit card information, driver's license numbers, medical data, <br />law enforcement records, educational records or other information identifiable to a specific individual that relates <br />to any of these types of information ("Personally Identifiable Information" or "PIP'). <br />5.9 Exclusions from Confidential Information. Notwithstanding the foregoing, Confidential <br />Information shall not include information the receiving Party can prove by clear and convincing written <br />contemporaneous evidence is: (1) publicly known through no fault or negligence of the receiving Party; (2) <br />rightfully possessed by the receiving Party prior to disclosure by the disclosing Party; (3) rightfully obtained by <br />the receiving Party from a third -party in lawful possession of such Confidential Information without obligation of <br />confidentiality; (4) independently developed by the receiving Party without reference to or use of the disclosing <br />Party's Confidential Information. <br />5.10 Restrictions on Use and Disclosure. Each party shall not use the other party's Confidential <br />Information for any purpose other than performance of its obligations and exercise of its rights under this <br />Agreement. Furthermore, each party shall not disclose the other party's Confidential Information to any third <br />party except to such party's employees, contractors, and other representatives who (a) have a bona fide need to <br />know such Confidential Inforuation for purposes of performing this Agreement, (b) have been informed of the <br />confidential nature of such information, and (c) have agreed in writing or are otherwise legally bound not to use <br />or further disclose such information except as permitted by this Agreement. <br />5.11 Disclosure Required by Law. Notwithstanding the foregoing, Confidential Information may be <br />disclosed by a receiving Party to the extent required to be disclosed by public disclosure law or a court order, <br />subpoena, or similar legal requirement; or necessary to disclose to prevent severe physical injury to or loss of life <br />of an individual; provided, however that the receiving Party shall notify the disclosing Party prior to such required <br />disclosure promptly and sufficiently in advance to permit the receiving Party to contest or limit such required <br />disclosure, including without limitation redaction of trade secret information prior disclosure. <br />5.12 Public Records Request. MMI acknowledges that Client, as a public entity, is at all times subject <br />to the state public records act, as now existing or as amended. If Client receives a public records request for all or <br />any portion of this Agreement, including any documents or materials provided to Client under this Agreement, <br />generally such information will be a public record andmust be disclosed to the public records requester. <br />5.13 Storage and Encryption. During the Term of this Agreement, MMI will store and maintain <br />Client Data and Applicant Data for use and access by Client and its Authorized Users under the terms of this <br />Agreement and the SLA. MMT will ensure industry standard data encryption methods are in place for storage of <br />Client Data and Applicant Data. The encryption shall meet or exceed HIPAA, and CES standards, as well as any <br />other standards stated in MMI's eSOPH Security Overview documentation. <br />5.14 Backups. MMI shall record snapshot copies of Client Data hourly during the Term and shall <br />record full backup copies of Client Data once per week. Backup copies are stored on both MMI's production <br />server, to enable a quick restore if necessary, and remotely within Amazon Web Services CrovCloud (US). Backup <br />records that are older than one calendar week are automatically purged from MMPs production server. At least <br />three months of backup copies are stored remotely and are automatically purged after three months. MMI uses <br />proprietary software to monitor the automated tasks of Microsoft SQL. <br />5.15 Payment Card Data, If Client will request or have access to credit card information, Client <br />represents that it is presently in compliance with, and will remahi in compliance with, an approved version of the <br />Payment Card Industry Data Security Standard, developed and published jointly by American Express, Discover <br />Financial Services, JCB, MasterCard Worldwide and Visa International ("Card Issuers") or the PCI Security <br />Standards Council (the "Council"), as applicable, for protecting individual numbers used to identify credit and <br />debit card accounts and other personally identifiable information relating to the use of such credit and debit card <br />accounts ("Cardholder Information"), as the same may be amended, updated, replaced or augmented by the <br />Card Issuers and the Council (the "PCI Standard"). Client acknowledges that it may, in connection with <br />performing its duties in accordance with this Agreement, have access to, or be provided, Cardholder Information. <br />MASTER SovrwARC LICENSE & SERVICES AGREEMENT PACE 8 Or 20 <br />Version: April 12, 2017 <br />25F-10 <br />