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Proposal to the City of Santa Ana <br />Executive RecruitmentServices forCityManager <br />Commitment to Communication <br />Throughout the recruitment process, we are strongly committed to keeping you fully informed <br />of our progress. We will collaborate with you to provide updates on the status of the recruitment <br />via your preferred method of communication (phone conference, email, etc.). <br />In addition, during each phase in the process, we are corresponding with candidates and advising <br />them of their status. We place the highest level of importance on customer service and <br />responding in a timely manner to all client and candidate inquiries. Our previous clients and <br />candidates have expressed a sincere appreciation for our level of service and responsiveness to <br />the management of the recruitment process; as a result, we have many long-term relationships <br />with clients that have resulted in the opportunity to assist them with multiple recruitments. <br />CPS HR's communication extends once you have selected the new City Manager. We will contact <br />both the City Council and the newly appointed City Manager within six months of appointment <br />to ensure an effective transition has occurred. <br />CPS HR �CONSULTING <br />Page 18 <br />