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Proposal to the City of Santa Ana <br />Executive Recruitment ServicesforCity Manager <br />® Managed staff responsible for addressing escalated customer complaints. Negotiated <br />and mediated pre -litigation settlements with attorneys, state regulators, and other state <br />agencies, involving home improvement loans. Served as department fraud coordinator. <br />M Provided administrative support to SVP, including drafting correspondence, report <br />writing, and special projects as assigned. Supervised department receptionist, <br />responsible for interfacing with vendors and facilities management. <br />M Provided administrative and research support for private professional lobbying firm, <br />Researched legislative bills, corresponded with professional association members <br />regarding legislative proposals. <br />Education <br />® California State University, Chico, major course emphasis — Physical Education/English <br />CPS HR CONSULTING Page 114 <br />