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statements shall be applied in the following order: (1) refuse service related charges, (2) <br />sanitation related charges, (3) sewerage service related charges, (4) water service <br />commodity consumption charges and related charges (including fireline service <br />charges) and fees established pursuant to section 39-19 of this Code, and (5) <br />corresponding penalties as provided respectively under sections 16-38(c), 18-603(b), <br />39-55.2(a), and 39-20(d) of this Code. <br />(b) Failure of meter to register correctly. If a meter fails to register during any <br />period, or is known to have registered inaccurately, the customer shall be charged for a <br />seasonally adjusted average daily consumption for a period of similar duration <br />determined when the meter was registering accurately. <br />(c) Meter reread and meter investigation. When a meter box is inaccessible <br />at the time the routine meter read was attempted by the city or when consumption <br />occurs in connection with a previously turned off meter, or when a customer requests <br />that the city verify the accuracy of the read as shown on the bill, the customer shall be <br />charged a "special investigation/meter reread fee" as established by resolution of the <br />city council for sending a field representative to the service address to investigate the <br />meter and obtain a reading or rereading of the meter. If the reading or rereading shows <br />that the previous read is in error, no special investigation/meter reread fee will be <br />imposed; otherwise such charge shall be added to the customer's next regularly <br />scheduled water bill. <br />(d) Penalties. A penalty of ten (10) percent shall be assessed on the unpaid <br />balance of all unsatisfied municipal utility services account/billing statement charges, <br />fees, and penalties thirty (30) days after the presentation date, in accordance with <br />subsection (a) of this section. Thereafter, a past due notice shall be presented to the <br />customer. On the next city working day following the seventh (7th) day after the date of <br />presentation of the past due notice, the water service shall be subject to turn off at the <br />premises. Two (2) days before the intended turn off of water service, a discontinuance <br />of service notice for non-payment "turn-off tag" shall be affixed to the premises and a <br />"tag fee charge" imposed for such notification service. Thereafter, service may be <br />discontinued if the bill is not satisfied within the time required by such notice. Once <br />turned off, water service shall remain off until all charges, penalties and fines have been <br />paid, unless an application to have the water turned on is received accompanied by <br />evidence satisfactory to the department of finance of change of ownership or change in <br />tenants. Upon the receipt of such evidence, the application for turning on water or <br />transfer of responsibility for water charges shall be processed as provided for in section <br />39-16. <br />(e) Turn off and turn on of service. When the water has been turned off for <br />non-payment or for the violation of any provision set forth in this code or any ordinance, <br />regulation or requirement of the city, such water shall not be turned on again unless the <br />violation has been corrected and all charges and penalties have been paid, unless the <br />turn off is exempt from such payment by reason of change of person receiving service. <br />A "meter turn on fee" and "meter turn off fee" shall be made for each separate trip to the <br />Ordinance No. NS -XXX <br />Page 12 of 56 <br />75A-14 <br />