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(e) Customers are required to keep their plumbing pipes, service pipes, and all
<br />facilities on the customer's side of the meter in good order and are required, at their own
<br />expense, to locate and repair any leaks. It is not the city's responsibility to locate or repair
<br />any water facility on the customer's side of the meter. No allowance will be made on a
<br />customer's bill for loss of water, once the water is delivered to the customer's side of the
<br />water meter.
<br />Sec. 39-22. - Finance director; responsibility; administrative authority
<br />(a) The director of finance shall have responsibility for administering the city's
<br />consolidated municipal utility services accounts (refuse and refuse related, sanitation and
<br />sanitation related, sewerage and sewerage related, and water and water related,
<br />including fire line service) as they correlate to account establishment and maintenance,
<br />billing, payment processing, collection, and customer service operations.
<br />(b) To efficiently and equitably implement the purpose and intent of the general
<br />provisions of this chapter subject to his administration, including those portions of
<br />chapters 16 and 18 of this Code relating respectively to refuse service charges and
<br />sanitation service charges in connection with municipal utility services accounts/billing
<br />statements, the director of finance may vary and adjust the strict procedural, billing,
<br />collection, enforcement, or other administrative requirements. In addition, the director of
<br />finance shall have the power, for good cause shown, to waive, abate, adjust, refund, or
<br />reduce any commodity consumption, charge, other charge, fee, or penalty imposed, or
<br />deposit demanded. The director of finance may in his discretion exercise this authority on
<br />a case-by-case basis in connection with any individual applicant or customer, or other
<br />person or legal entity, or on a class -by -class basis in connection with any category, class
<br />or subclass of applicants, customers, or other persons.
<br />(c) In connection with the above described chapters and provisions subject to
<br />his administration, the director of finance shall have the authority to settle, discontinue, or
<br />waive the collection of any claim, or class of claims, for good cause shown, or if it appears
<br />that further proceedings would be without merit, or if the administrative or legal cost
<br />therefore would be excessive, or if the amount of the claim in question is de minimus. A
<br />claim, or class of claims, shall be deemed to be de minimus whenever the total amount
<br />of the claim is determined by the director of finance to be equal to or less than the total
<br />anticipated administrative costs associated with collecting the amount. The director of
<br />finance may in his discretion determine this amount on a case-by-case basis or on a
<br />class -by -class basis.
<br />(d) The director of finance shall have the further authority to interpret, make
<br />rules and regulations, and establish guidelines not inconsistent with the provisions of this
<br />chapter, subject to his administration, or those portions of chapters 16 and 18 relating
<br />respectively to refuse service charges and sanitation service charges in connection with
<br />municipal utility services accounts/billing statements, as may be necessary or desirable
<br />to aid in the administration or enforcement of such provisions, including the establishment
<br />Ordinance No. Ns -XXX
<br />Page 15 of 56
<br />11A-17
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