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Scope of Work 6, Implementation and Integration / Installation NEOGOV solutions are implemented off site and consist of all activities outlined in Section 2 — Scope of Work (above). The agency may integrate with other systems using standard NEOGOV integration tools, export data from Insight using web services and/or flat files to integrate with other systems, but the specifications and scope must be defined prior to agreeing to a timeline or price. C. Training NEOGOV training is unlimited online training. Training consists of a system walk-through and then a series of hands-on exercises. D. Maintenance All system maintenance to licensed features is covered in the license price. Since NEOGOV offers a hosted solution and fully web -based, new features and functions are released and available upon next logia by the user. System software and hardware maintenance is completed by NEOGOV. 4. IMPLEMENTATION - INTEGRATION (Standard) (IN) The agency can export data from Insight to integrate with other systems, as outlined below, As part of each integration, NEOGOV shall: o Conduct project scope, review integration plan, discuss timeline, and set schedule for required meetings • Develop New I -lire Export Interface • Develop Position Control Import Interface • Provide Integration Worksheets mid/or guides 5. LICENSING Your NEOGOV Annual license includes the following items: • Unlimited access to all system functionality and enhancements to the items listed in the capabilities section of this document • Free participation in NEOGOV hosted customer conference calls 6. MEETINGS Implementation is conducted remotely and will consist of weekly phone implementation meetings throughout the implementation. The agency and NEOGOV will also have (if proposed) scheduled meetings following go live to ensure a successful rollout and address any new questions/issues. 7. CUSTOMER SERVICE NEOGOV offers unlimited customer support and support is provided via the NEOGOV customer support help desk from 6:OOAM— 6:OOPM M -F PST (excluding NEOGOV holidays) and online through the Help Center 24 X 7. Customer support is also provided throughout the entire implementation. Additionally, conference call attendance and on-line training attendance is included in the annual license. 8. MAINTENANCE & SUPPORT NEOGOV maintains the entire hardware/software infrastructure and is responsible for maintaining server operation, software delivery, and security. Available customer support is addressed in Section 7 — Customer Service (above). 9. TRAINING A. Customer Education / Training Methodology NEOGOV Page 12 of 16