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(b) When upon test, a meter is found to be registering more than two (2) percent fast, the city will refund to the customer the amount of the overcharge based on corrected meter readings for the period the meter was in use, but not exceeding a period of six (6) months. (c) When upon test a meter two (2) inches or less in size is found to be registering more than twenty-five (25) percent slow, the city may bill the customer for the amount of the undercharge based upon corrected meter readings, seasonally adjusted for the period the meter was in service, but not exceeding a period of four (4) months. (d) When upon test a meter three (3) inches or larger in size is found to be registering more than five (5) percent slow, the city may bill the customer for the amount of the undercharge based upon corrected meter readings, seasonally adjusted for the period the meter was in service, but not exceeding a period of four (4) months. (e) Customers are required to keep their plumbing pipes, service pipes, and all facilities on the customer's side of the meter in good order and are required, at their own expense, to locate and repair any leaks. It is not the city's responsibility to locate or repair any water facility on the customer's side of the meter. No allowance will be made on a customer's bill for loss of water, once the water is delivered to the customer's side of the water meter. Sec. 39-22. - Finance director; responsibility; administrative authority. (a) The director of finance shall have responsibility for administering the city's consolidated municipal utility services accounts (refuse and refuse related, sanitation and sanitation related, sewerage and sewerage related, and water and water related, including fire line service) as they correlate to account establishment and maintenance, billing, payment processing, collection, and customer service operations. (b) To efficiently and equitably implement the purpose and intent of the general provisions of this chapter subject to his administration, including those portions of chapters 16 and 18 of this Code relating respectively to refuse service charges and sanitation service charges in connection with municipal utility services accounts/billing statements, the director of finance may vary and adjust the strict procedural, billing, collection, enforcement, or other administrative requirements. In addition, the director of finance shall have the power, for good cause shown, to waive, abate, adjust, refund, or reduce any commodity consumption, charge, other charge, fee, or penalty imposed, or deposit demanded. The director of finance may in his discretion exercise this authority on a case-by-case basis in connection with any individual applicant or customer, or other person or legal entity, or on a class -by -class basis in connection with any category, class or subclass of applicants, customers, or other persons. Ordinance No. NS -2921 Page 15 of 57