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all times, be maintained by it in a well -kept appearance and shall be marked with reflectorized <br />material where such bins and/or roll -off containers are or may reasonably be expected to be <br />located in the public right-of-way. Customers shall be responsible for the cleanliness, sanitation <br />and deodorizing of such bins and roll -off containers; provided, however, CONTRACTOR shall <br />provide in its agreements with its Customers for a bin or roll -off container cleaning service, <br />including painting either as needed, at the request of the Customer or at the request of the CITY, <br />for a fee of twenty five ($25.00) dollars. <br />(b) Curbside Service Units shall be responsible for the cleanliness and sanitation of <br />the Solid Waste collection and Recycling plastic carts provided to such units. <br />(c) CONTRACTOR shall cause to have graffiti removed from bins within two (2) <br />business days and from roll -off containers within five (5) business days of a request by CITY to <br />do so. Failure to remove the graffiti within the required two (2) business days for bins and five <br />(5) business days for roll -off containers, excluding holidays, shall result in the assessment of a <br />two hundred dollar ($200.00) fine to the CONTRACTOR. CONTRACTOR may charge the user <br />of a bin or roll -off container which requires such graffiti removal a charge of twenty five <br />($25.00) dollars per incident. <br />(d) The Solid Waste collection and Recycling plastic carts receiving curbside service <br />shall be replaced where found by CONTRACTOR. The CITY reserves the right, upon <br />submission of proof by the Curbside Service Unit, to withhold sufficient compensation under this <br />Agreement to adjust and pay any claim for Solid Waste collection and Recycling plastic carts <br />damaged by the willful or careless acts of the employees of the CONTRACTOR. Repairs and <br />replacement costs for said plastic carts shall be borne by CONTRACTOR; provided, however, <br />that such repairs and/or replacements costs shall not be borne by CONTRACTOR when caused <br />by the wanton or intentional destruction thereof by the Curbside Service Unit. Curbside Service <br />Units shall be billed by CONTRACTOR for replacements caused by intentional or wanton <br />destruction. <br />21. COLLECTION OF BULKY ITEMS: <br />In order to promote public sanitation and reduce fire hazards, CONTRACTOR shall <br />provide to all Curbside Service Units the service of curbside collection of bulky items such as <br />couches, refrigerators, rugs, water heaters, and other items of Solid Waste, which <br />CONTRACTOR is not required to collect under Section 12 because of size or weight, as follows: <br />(a) Upon request by a Curbside Service Unit within the CITY, CONTRACTOR shall <br />provide no more than two at -demand bulky item collections per year per Curbside Service Unit <br />at no additional cost. Each such Curbside Service Unit is limited to a maximum of four (4) bulky <br />items (or twenty (20) bags of yard waste) per pick-up request. Such collection services shall <br />provide the opportunity of having large objects, and other Solid Waste which is not required to <br />be picked up pursuant to this Agreement, picked up and processed properly. Requests by <br />Curbside Service Units for such collections shall be made directly to the CONTRACTOR who <br />shall provide satisfactory telephone message receiving, transmitting and response procedures and <br />who shall be responsible for maintaining a log of such large item collections. At demand pick <br />ups shall be responded to by CONTRACTOR within a reasonable time but no more than five (5) <br />16 <br />