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• Collaborate and reasonably assist each other in the development of necessary service <br />delivery protocols for the services outlined in this MOU, <br />• Agree that the provisions contained herein are made subject to all applicable federal and <br />state laws, implementing regulations, and guidelines imposed on either or all Parties <br />relating to privacy rights of customers, maintenance of records, and other confidential <br />information relating to customers, and <br />• Agree that all equipment and furniture purchased by any party for purposes described <br />herein shall remain the property of the purchaser after the termination of this agreement. <br />PARTNERS <br />Each Partner commits to cross -training of staff, as appropriate, and to providing other <br />professional learning opportunities that promote continuous quality improvement. Partners will <br />further promote system integration to the maximum extent feasible through: <br />• Effective communication, information sharing, and collaboration with the AJCC <br />operator; <br />• Joint planning, policy development, and system design processes; <br />• Commitment to the joint mission, vision, goals, strategies, and performance measures; <br />• The design and use of common intake, assessment, referral, and case management <br />processes; <br />• The use of common and/or linked data management systems and data sharing methods, as <br />appropriate; <br />• Leveraging of resources, including other public agency and non-profit organization <br />services; <br />• Participation in a continuous improvement process designed to boost outcomes and <br />increase customer satisfaction; and <br />• Participation in regularly scheduled Partner meetings to exchange information in support <br />of the above and encourage program and staff integration. <br />DATA SHARING <br />Partners agree that the use of high-quality, integrated data is essential to inform decisions made <br />by policymakers, employers, and job seekers. Additionally, it is vital to develop and maintain an <br />integrated case management systern, as appropriate, that informs customer service throughout <br />customers' interaction with the integrated system and allows information collected from <br />customers at intake to be captured once. <br />Partners further agree that the collection, use, and disclosure of customers' personally <br />identifiable information (PII) is subject to various requirements set forth in Federal and State <br />5 <br />