19D - CONSOLIDATE PERFORM EVAL REPORT

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Actions to Address Impediments to Fair Housing Choice During the 2016-2017 report period the City of Santa Ana took the following actions (on its own or in cooperation with regional partners and the Fair Housing Council of Orange County (FHCOC)) to overcome impediments to fair housing choice identified in the regional Al: • Fair Housing Community Education — During 2016-17, the FHCOC regionally conducted or participated in 151 education and/or outreach activities, reaching a culturally and ethnically diverse audience, in which they made participants aware of fair housing laws and counseling services (including services to help households improve their readiness for a home purchase). Fifty-nine of these activities took place in the city of Santa Ana. Regionally, over 4,700 people were served by these activities. Through its various regional outreach efforts FHCOC distributed over 37,250 pieces of literature on fair housing, its services and other housing -related topics, in either English, Spanish or Vietnamese. Additionally, throughout Orange County FHCOC held 8 training sessions for rental property owners/managers, with 3 occurring in Santa Ana, including 1 presented in Spanish. FHCOC presented 2 fair housing seminars for housing providers in cooperation with the Apartment Association of Orange County (AAOC), at AAOC's Santa Ana office. Twenty-seven general fair housing workshops intended for attendance by both housing consumers and providers were held throughout Orange County, with 13 occufrring Santa Ana. • Fair Housing Enforcement — On a regional basis, discrimination and opened 63 cases where the al further investigation and/or action. Thirty-one (31 involved housing in the City of Santa Ana. On a rel site, systemic tests for discriminatory rental housing -G • Housing Dispute Evaluation & Resolution — On assisting 1,741 unduplicated household as ddres unduplicated households, involving 2,559 issues staff rbdelved 119 allegations of housing �emed sufficiently meritorious to warrant is arose from Santa Ana, and 17 cases s, FHCOC also conducted 104 paired, on - 4th 9 occurring in Santa Ana. ional.6asis, activities provided by FHCOC included 145 issues, disputes and/or inquires. Of these, 823 from Santa Ana. • Reasonable Accommodations On`a`regional basis, 12 inquiries regarding reasonable accommodations and modifications were receive -by,FHGO ethat resulted in casework beyond basic counseling. Three of the inquiries arose fromiSanta Anawith .,all proceeding to accommodation requests, which were all granted. Overall, 4 clients requested and received a reasonable accommodation, while a fifth request ended when the client ch o a not to proceed. One more recent client's accommodation request, received in June, 2017, was effectively denie '. OC will be assisting the denied client in filing an administrative housing discrimination complaint with the Fair Housing and Equal Opportunity (FHEO) Office of the U.S. Department of Housing and Urban Development. • Web -based Outreach — FHCOC's website currently has an on-line housing discrimination complaint - reporting tool that generates an email to FHCOC. It is also used for other, non-discrimination, housing - related issues. • Monitoring On-line Advertising — Orange County rentals listed on Craigslist were monitored by FHCOC for discriminatory content (as permitted by staffing limitations). Discriminatory advertisements were flagged and FHCOC responded to these ads in order to inform the poster of possible discriminatory content. FHCOC also brought these ads to the attention of Craigslist to hasten their removal. In some cases, the ad was referred to FHCOC's investigators for possible enforcement action. Other on-line rental sites (e.g., OC Register, LA Times, Westside Rentals, etc.) were sporadically monitored; however, the lack of an efficient 19D-145