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Agreement Amendment with Selectron Technologies, Inc., for Interactive Voice Response
<br />System Maintenance, Services, & Software
<br />September 19, 2017
<br />Page 2
<br />Staff recommends amending the agreement to extend the term to provide continued support and
<br />maintenance, implement the Dog License IVR application pack, implement Speech Recognition
<br />functionality allowing MUS and Dog License callers to speak their menu choices in English and
<br />Spanish, align the support and maintenance renewals to the City's fiscal year cycle, and amend
<br />certain other agreement terms. The funding for the implementation of Dog License IVR pack and
<br />Speech Recognition is already included in the original agreement. The funding in this action is for
<br />new support and maintenance fees through the extended term.
<br />STRATEGIC PLAN ALIGNMENT
<br />Approval allows the City to meet Goal #7: Team Santa Ana; Strategy 2D - Invest in software /
<br />resources that will help streamline the flow of information to City staff and the public, and Strategy
<br />5E - Identify best practices and opportunities for process improvement and automation across
<br />City departments in order to provide effective and efficient delivery of City services to the
<br />community.
<br />FISCAL IMPACT
<br />Funds are available in the Public Works Agency Water Enterprise Miscellaneous Operating
<br />Expenses Other Agency Services account 06017642-62251, Refuse Collection Enterprise
<br />Contractual Services account 06917640-62300, Sanitation Enterprise Contractual Services
<br />account 06817640-62300, Sanitary Sewer Services Enterprise Contractual Services account
<br />05617640-62300, Finance and Management Services Agency Treasury and Customer Service
<br />Contractual Services account 01110130-62300, and City Attorney's Office Contractual Services
<br />account 01108032-62300 for FY 2017-18 and will be budgeted in subsequent fiscal years. The
<br />following is an estimate of the distribution, but the actual amounts and accounts may vary based
<br />on the timing of services delivered.
<br />Account
<br />FY17-18
<br />FY18-19
<br />FY19-20
<br />FY20-21
<br />Total
<br />PWA Water Enterprise
<br />$4,999.80
<br />$12,008.75
<br />$12,606.75
<br />$13,237.25
<br />$42,852.55
<br />06017642-62251
<br />PWA Refuse Enterprise
<br />$1,307.64
<br />$3,140.75
<br />$3,297.15
<br />$3,462.05
<br />$11,207.59
<br />06917640-62300
<br />PWA Sanitation Enterprise
<br />$846.12
<br />$2,032.25
<br />$2,133.45
<br />$2,240.15
<br />$7,251.97
<br />06817640-62300
<br />PWA Sewer Enterprise
<br />$538.44
<br />$1,293.25
<br />$1,347.65
<br />$1,425.55
<br />$4,604.89
<br />05617640-62300
<br />FMSA Treas. & Customer Svc
<br />$582.00
<br />$5,410.00
<br />$9,030.00
<br />$9,480.00
<br />$24,502.00
<br />01110130-62300
<br />CAO
<br />$2,522.00
<br />$5,045.00
<br />$5,295.00
<br />$5,560.00
<br />$18,422.00
<br />01108032-62300
<br />Total:
<br />$10,796.00
<br />$28,930.00
<br />$33,720.00
<br />$35,405.00
<br />$108,851.00
<br />25B-2
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