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Exhibit I <br />FIRST AMENDMENT TO THE AGREEMENT <br />BETWEEN THE CITY OF SANTA ANA <br />AND SELECTRON TECHNOLOGIES, INC. <br />THIS FIRST AMENDMENT to the above -referenced agreement is entered into this 15` <br />day of November. 2017, by and between Selection Technologies, Inc. ("Consultant") and the <br />City of Santa Ana, a charter city and municipal on <br />organized and existing under the <br />Constitution and laws of the State of California ("City"). <br />RECITALS <br />A. The Parties entered into Agreement A-2014-274, dated October 21, 2014, ("Agreement"), for <br />Consultant to install, implement, and maintain an integrated voice response ("IVR") system <br />for the City; <br />B. The initial term of the Agreement was for two years, from November 1, 2014, through <br />October 31, 2016, with an option or a one year renewal. <br />C. On October 31, 2016, the City renewed the Agreement, extending the term through October <br />31, 2017. <br />D. The Agreement Scope of Services includes implementation of Consultant's IVR solution in <br />the City Attorney's Office, Municipal Utilities, and Dog Licenses units. The City Attorney's <br />Office and Municipal Utilities solutions have been implemented and are live. The Dog <br />License solution has not yet been implemented. <br />E. The Compensation of the Agreement includes a not -to -exceed amount of $232,680.00, of <br />which, $174,885.00 has been spent as of this First Amendment, leaving an available balance <br />of $57,795.00. <br />F. The Compensation of the Agreement includes an additional Contingency amount of <br />$95,000.00, of which, $2,500.00 has been spent as of this First Amendment, leaving an <br />available balance of $92,500.00. <br />G. The Parties now wish to amend the Agreement to extend the term for continued <br />implementation and maintenance, implement Speech Recognition, include additional funds, <br />and amend certain other terms. <br />THE PARTIES THEREFORE AGREE: <br />1. Section 1. SCOPE OF SERVICES, is amended as follows: <br />a. The City may swap the implementation of Dog License for Business License Tax IVR <br />application pack for like functionality and scope at no additional cost. Consultant will <br />implement the Dog License or Business License IVR application pack on a mutually <br />agreeable schedule during the extended term of this First Agreement. <br />1 of 8 <br />25B-5 <br />