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REQUEST FOR <br />COUNCIL ACTION <br />CITY COUNCIL MEETING DATE: <br />SEPTEMBER 19, 2017 <br />TITLE: <br />AGREEMENT WITH <br />SIGNATURE TECHNOLOGY <br />GROUP, INC. FOR DATA <br />CENTER MAINTENANCE & <br />SUPPORT SERVICES <br />{STRATEGIC PLAN NO. 61 1} <br />� f, /--:i � /,� , . -4-1. <br />qvfy MANAGER <br />RECOMMENDED ACTION <br />CLERK OF COUNCIL USE ONLY: <br />❑ As Recommended <br />❑ As Amended <br />❑ Ordinance on 1s` Reading <br />❑ Ordinance on 2"' Reading <br />❑ Implementing Resolution <br />❑ Set Public Hearing For <br />CONTINUED TO <br />FILE NUMBER <br />1. Authorize the City Manager and the Clerk of the Council to execute an agreement with <br />Signature Technology Group, Inc. (STG), to provide maintenance and support services <br />and related equipment for the City and Police Department data centers for a three-year <br />period beginning September 19, 2017 through September 18, 2020 with an option for two <br />one-year renewals for an annual amount not to exceed $ $37,460 which is comprised of <br />the sum of $35,676 and a 5% contingency of up to $1,784 for a total amount not to exceed <br />$187,300 over the life of the agreement if all extensions are utilized, for services as may <br />be performed at the sole discretion of the City, subject to non -substantive changes <br />approved by the City Manager and City Attorney. <br />2. Reject the bid from Converge One as nonresponsive. <br />DISCUSSION <br />System maintenance and support services for the City and Police Department data centers are <br />essential in order to provide repair maintenance and support to server class computers, tape <br />libraries, storage devices, and other related equipment. The server computer equipment in the <br />Santa Ana Police department data center runs all Police department computerized systems <br />including: computer aided dispatch, records management, jail management, crime scene <br />investigation, special analysis, etc. The City Hall data center houses 40 physical computer <br />servers and over 250 virtual computer servers. These servers host a number of enterprise and <br />department applications such as the financial management system, payroll system, utility billing <br />system, business tax system, IT service management system, content management system, the <br />City website, and email system. <br />On June 8, 2017, a Request for Proposal was posted on the City's website seeking a qualified <br />firm to assist the City with data center maintenance and support for server -class computers, tape <br />drives, console gear and network equipment. This support would cover existing legacy equipment <br />and new purchases if necessary. <br />25C-1 <br />