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Exhibit A- Scope of Work <br />Signature Technology Group <br />P STG <br />Tectroata <br />A'`RED ALERT" situation demands the attention of all STG resources necessary to solve the <br />problem in the most efficient manner. This may include replacing the failing unit with an <br />installation ready major unit. The major unit will be supplied by STG at no additional cost to the <br />City of Santa Ana. Those familiar with the problem of getting the OEM to supply such <br />replacements appreciate this service. Supplemental OnoSite Headquarters Support includes <br />activating and transporting additional technical resources from corporate headquarters or from <br />another field location to the site at no additional cost to the City of Santa Ana. OEM Technical <br />Support includes obtaining and transporting needed OEM (HP) specialists to the site at no <br />additional cost to you. <br />The STG Incident Manager presents all action plans to the appropriate the City of Santa Ana <br />personnel. The plan will be implemented in such a manner as to minimize the negative impact <br />on customer's production schedule. <br />25C-22 <br />