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Exhibit A <br />a h are <br />Y. independent heolthcom choice. <br />5. Scope of Services Response <br />A. INTRODUCTION <br />NaphCare has reviewed the RFP in detail and through this request, as well as our experience in the Santa <br />Ana Jail (SAJ), we understand the facility, the nature of its inmate population and the scope of services to be <br />provided. We are pleased to offer our proposal to continue services for the SAL All our services will meet <br />and/or exceed the SAJ's requirements, regulatory local, state and federal standards, including but not <br />limited to National Standards of Detention, California Titles 15 & 24 - Minimum Standards for Adult facilities, <br />Orange County Health Authority and all other requirements associated with the housing of inmates. <br />Our response addresses each requirement outlined in the RFP in order to provide the SAJ with a clear <br />understanding of the services we stand ready to offer. Our goal is to continue to meet and exceed all <br />services requested in the RFP, collaborate with SAJ personnel, and work attentively to ensure the orderly <br />and cost-efficient provision of services. Our approach proposes a proactive healthcare delivery model that <br />emphasizes compliance, continuity of care, and partnership with the SAJ. <br />B. MEDICAL SERVICES <br />NaphCare understands that the Santa Ana Jail medical services call for properly licensed medical personnel <br />to identify, evaluate, treat and monitor inmate medical conditions, including the prescreening of all <br />incoming inmates to determine medical needs and ability to provide adequate care. NaphCare will continue <br />to provide a comprehensive program of inmate health care to include the following services: <br />1. An on-site medical services program to meet the medical needs of inmate (e.g. initial physical <br />assessments, ongoing evaluation and treatment of medical conditions, stabilization of urgent and <br />emergency medical/psychiatric conditions, discharge planning, and medication management); <br />2. An on-site dental services program to meet the needs of inmates (e.g. initial assessment, extractions, <br />examinations and emergency treatment); <br />3. Mobile on-site radiology (x-rays) services; <br />4. An on-site mental health care delivery program to meet the needs of inmates; and <br />5. An off-site preferred provider network of hospitals, physicians, and other ancillary MSPs to provide <br />medically necessary services to inmates which cannot be provided onsite at SAL <br />C. ON-SITE MEDICAL SERVICES <br />As the Medical Services Provider (MSP), NaphCare will continue to provide an on-site program that focuses <br />on cost containment without compromising the quality of services deemed medically necessary. <br />1. Treatment Protocols <br />NaphCare's program includes techniques and treatment protocols for managing the following list of <br />most prevalent medical conditions or diagnoses: <br />a. Minor lacerations, bruises (suturing, administration of Tetanus Toxic, etc.) <br />b. Respiratory and chest pain; <br />c. Alteration of consciousness; <br />d. Trauma injuries; <br />e. Asthma; <br />f. Abdominal pain/disorders; <br />Inmate Medical Services <br />City of Santa Ana <br />25F-20 <br />RFP No. 17-051 <br />21 <br />