ORANGE, COUNTY OF (52) - 2017 - Laserfiche WebLink

Home Browse Search

relating to privacy rights of customers, maintenance of records, and other confidential information relating to customers, and • Agree that all equipment and furniture purchased by any party for purposes described herein shall remain the property of the purchaser after the termination of this agreement. PARTNERS Each Partner commits to cross -training of staff, as appropriate, and to providing other professional learning opportunities that promote continuous quality improvement. Partners will further promote system integration to the maximum extent feasible through: • Effective communication, information sharing, and collaboration with the one-stop operator; • Joint planning, policy development, and system design processes; • Commitment to the joint mission, vision, goals, strategies, and performance measures; • The design and use of common intake, assessment, referral, and case management processes, as appropriate; • The use of common and/or linked data management systems and data sharing methods, as appropriate; • Leveraging of resources, including other public agency and non-profit organization services; • Participation in a continuous improvement process designed to boost outcomes and increase customer satisfaction; and • Participation in regularly scheduled Partner meetings to exchange information in support of the above and encourage program and staff integration. DATA SHARING Partners agree that the use of high-quality, integrated data is essential to inform decisions made by policymakers, employers, and job seekers. Additionally, it is vital to develop and maintain an integrated case management system; as appropriate, that informs customer service throughout customers' interaction with the integrated system and allows information collected from customers at intake to be captured once. Partners further agree that the collection, use, and disclosure of customers' personally identifiable information (PII) is subject to various requirements set forth in Federal and State privacy laws. Partners acknowledge that the execution of this MOU, by itself, does not function to satisfy all of these requirements. Per the final Workforce Services Draft Directive 16-23 from the Employment Development Department and the California Workforce Development Board, the Mandated Use of One