20B - AA - INTERNATIONAL BUS LINES SARTC

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EXHIBIT A SCOPE OF SERVICES BUS PASSENGER SERVICES AT THE SANTA ANA REGIONAL TRANSPORTATION CENTER RFP NO.: 17-076 ' 1. Introduction and Description of Work The Santa Ana Regional Transportation Center.(SARTC), 1000 East Santa Ana Boulevard, was built in 1985. It is a Spanish colonial structure serving Amtrak and Metrolink, is a hub for the Orange County Transportation Authority bus system, and is also a terminal for interstate bus services, The SARTC also leases office space to the State of California Economic Development Department, County of Orange Social Service Agency, and the Santa Ana Work Center. The City of Santa Ana is searching for a bus passenger service provider to offer departures seven days a week while providing a positive overall experience by ensuring an excellent and professional service is provided to all patrons of SARTC. SARTC has the capacity for a total of ten (10) bus bays, of which five (5) are licensed to the Orange County Transportation Authority, two (2) are licensed to Greyhound Lines Inc., and two (2) are licensed to Tres Estrellas de Oro. This RFP is to enter into a license agreement for the one (1) remaining bus bay. Please note that ticket counter space is not part of this RFP. At the selected Proposer's request, the City will enter into negotiations for ticket counter office space at market lease rates. There is currently no ticket counter space readily available. However, up to 580 sq. ft. of ticket counter office space can be created from space currently occupied by Greyhound Lines Inc. The Proposer will be responsible for all tenant improvements and must obtain all necessary permits for construction. 2. Scope of Services (but not limited to): The City is interested in licensing one (1) bus bay for bus passenger service providers The responses should clearly describe the Scope of Services to be provided. Provided below in general terms are the expectations and deliverables. Proposers are encouraged to expand and elaborate in a manner that reflects its understanding of SARTC and demonstrates its expertise and ability to perform all elements of the proposed Scope of Services. Generally the Scope of Services includes, but is not limited to the following: • Licensee will provide best -in -class local/regional transportation services to SARTC patrons. • Licensee, at its expense, shall comply with all applicable federal, state, and local laws, ordinances, regulations, rules, and orders with respect to the use of any permitted areas. • Licensee shall maintain all vehicles in neat, clean, mechanically sound, and painted condition at all times. • Licensee shall adhere to a transit schedule and provide on-time pick-up and drop-off to SARTC patrons. • Licensee shall maintain all proper registration for its vehicles. 20B-11